Birdeye
Filament

Ask questions about your Birdeye data

Connect Birdeye to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

Sign up freeBook a demo
Free 14-day trial
No credit card required
Setup in minutes

Birdeye tracks reviews and customer sentiment across platforms, but understanding how reputation affects revenue or which locations drive the most valuable customers requires connecting to your CRM and payment data. Filament links Birdeye reviews, ratings, and survey responses to your sales and marketing tools, then answers questions about reputation impact, location performance, and customer experience trends in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Birdeye KPIs with Filament Analytics

Connect your Birdeye account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

View documentation

Key Birdeye metrics you can track in Filament:

Reviews
Track customer feedback across all platforms with review_id, rating, review_text, platform_name, response_status, and response_time. Analyze sentiment patterns and response performance.
records:
review_idratingreview_textplatform_nameresponse_statusresponse_timereviewer_namelocation_id
Business Locations
Monitor performance across locations with location_id, location_name, aggregate_rating, total_reviews, and competitive_rank. Compare location performance and identify top performers.
records:
location_idlocation_nameaggregate_ratingtotal_reviewscompetitive_rankaddress
Competitor Data
Benchmark against competitors with competitor_id, competitor_name, competitor_rating, competitor_review_count, and market_position. Track competitive gaps and market share.
records:
competitor_idcompetitor_namecompetitor_ratingcompetitor_review_countmarket_position
Survey Responses
Analyze customer feedback forms with survey_id, response_date, question_text, answer_text, and satisfaction_score. Identify trends in customer satisfaction and pain points.
records:
survey_idresponse_datequestion_textanswer_textsatisfaction_scorecustomer_id
Conversations
Track customer interactions with conversation_id, message_text, channel, response_time, resolution_status, and agent_id. Measure response efficiency and conversation outcomes.
records:
conversation_idmessage_textchannelresponse_timeresolution_statusagent_idcustomer_id
Reputation Metrics
Monitor overall reputation health with metric_date, overall_score, review_volume, average_rating, and sentiment_trend. Track reputation changes over time and across locations.
records:
metric_dateoverall_scorereview_volumeaverage_ratingsentiment_trendlocation_id
Team Performance
Measure team activity with agent_id, agent_name, reviews_responded, average_response_time, and conversation_count. Identify top performers and training opportunities.
records:
agent_idagent_namereviews_respondedaverage_response_timeconversation_countlocation_id
Filament Pixel Logo

Combine Birdeye with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Birdeye lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Birdeye data gets even more powerful when combined with other tools:

Birdeye
Salesforce

Birdeye + Salesforce

Connect Birdeye reviews and ratings with Salesforce opportunities and accounts to see how customer sentiment correlates with deal size, win rates, and customer lifetime value across locations.

Birdeye
Google Ads

Birdeye + Google Ads

Connect Birdeye reputation scores with Google Ads campaign performance to understand which locations or review ratings drive the most conversions and how ad spend affects review volume.

Birdeye
HubSpot

Birdeye + HubSpot

Connect Birdeye customer feedback with HubSpot contacts and deals to analyze how review sentiment affects pipeline progression and which customer segments leave the most positive reviews.

Benefits of Filament's Birdeye Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Birdeye account

Connect your Birdeye account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Birdeye data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Birdeye dashboards in minutes

Get tailored insights instantly and share them with your team.

Filament Pixel Logo

Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Birdeye integration FAQ

Everything you need to know about connecting Birdeye with Filament and getting the most out of your data.