Dialpad
Filament

Ask questions about your Dialpad data

Connect Dialpad to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Dialpad tracks call records and transcriptions, but understanding how communication patterns affect sales outcomes or support efficiency requires connecting to your CRM and support tools. Filament links your Dialpad call data to platforms like Salesforce and Freshdesk so you can explore topics like call volume trends by customer segment, agent performance across channels, and how response times correlate with customer retention.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Dialpad KPIs with Filament Analytics

Connect your Dialpad account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Dialpad metrics you can track in Filament:

Call Records
Track individual call activity with duration, direction, start_time, end_time, call_state, and disposition. Analyze call volume patterns, peak hours, and outcome distributions across your business intelligence dashboard.
records:
iddurationdirectionstart_timeend_timecall_statedisposition
Call Transcriptions
Access AI-generated call transcripts with text content, speaker identification, timestamps, and sentiment scores. Build business analytics around conversation topics, keyword frequency, and customer sentiment trends.
records:
call_idtranscript_textspeakertimestampsentiment
Users
Track team members with name, email, role, department, office_id, and status. Create kpi metrics comparing agent performance, department workload distribution, and organizational call handling patterns.
records:
idnameemailroledepartmentoffice_id
Contacts
Monitor external contacts with phone_number, name, company, and interaction history. Analyze customer communication frequency, relationship strength, and contact engagement patterns for your kpi dashboard.
records:
idphone_numbernamecompanylast_contact_date
Call Legs
Examine call routing details with leg_type, from_number, to_number, connected_time, and routing_path. Understand call flow efficiency, transfer patterns, and routing optimization opportunities.
records:
call_idleg_typefrom_numberto_numberconnected_time
Offices
Review office locations with name, timezone, country, and assigned phone numbers. Compare regional call performance, timezone coverage, and location-based communication patterns across your reporting dashboard.
records:
idnametimezonecountryphone_numbers
User Groups
Analyze team organization with group_name, member_count, and assigned users. Track departmental call metrics, team performance benchmarks, and organizational structure effectiveness.
records:
idgroup_namemember_countuser_ids
Call Recordings
Access audio recordings with recording_url, file_size, duration, and recording_status. Enable quality assurance reviews, training material creation, and compliance monitoring through your business intelligence software.
records:
call_idrecording_urldurationrecording_status
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Combine Dialpad with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Dialpad lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Dialpad data gets even more powerful when combined with other tools:

Dialpad
Salesforce

Dialpad + Salesforce

Connect Dialpad call records with Salesforce opportunities to see which sales reps have the highest call-to-close rates and how call duration affects deal velocity.

Dialpad
Freshdesk

Dialpad + Freshdesk

Connect Dialpad call transcriptions with Freshdesk tickets to analyze how phone support interactions affect resolution times and customer satisfaction scores.

Dialpad
HubSpot

Dialpad + HubSpot

Connect Dialpad call activity with HubSpot contacts to track which marketing campaigns generate the most inbound calls and how call engagement influences conversion rates.

Benefits of Filament's Dialpad Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Dialpad account

Connect your Dialpad account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Dialpad data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Dialpad dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Dialpad integration FAQ

Everything you need to know about connecting Dialpad with Filament and getting the most out of your data.