Dixa
Filament

Ask questions about your Dixa data

Connect Dixa to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Dixa tracks conversations, agent performance, and customer interactions, but understanding how support quality affects customer retention or which conversation patterns predict churn requires connecting to your CRM and revenue data. Filament links Dixa to your other tools and answers questions about support impact, customer satisfaction trends, and agent productivity across platforms in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Dixa KPIs with Filament Analytics

Connect your Dixa account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Dixa metrics you can track in Filament:

Conversations
Track customer service interactions with conversation_id, channel_type, status, created_at, closed_at, first_response_time, and resolution_time. Build a kpi dashboard monitoring response speed and conversation volume across phone, chat, and email channels.
records:
conversation_idchannel_typestatuscreated_atfirst_response_timeresolution_time
Conversation Tags
Analyze support topics and issue categories with tag_name, conversation_id, tagged_at, and tagged_by. Identify which issues appear most frequently and track how tag patterns change over time for business intelligence.
records:
tag_nameconversation_idtagged_attagged_by
Custom Conversation Attributes
Access custom fields you've configured in Dixa with attribute_ prefixed fields specific to your business. Combine these custom attributes with standard conversation data for tailored business analytics.
records:
attribute_order_valueattribute_customer_segmentattribute_priority_level
Agents
Track agent performance and availability with agent_id, display_name, email, status, team_id, and active_conversations. Monitor workload distribution and agent productivity across your support team.
records:
agent_iddisplay_namestatusteam_idactive_conversations
Teams
Analyze team structure and performance with team_id, team_name, member_count, and team_attributes. Compare kpi metrics across different support teams and identify top performers.
records:
team_idteam_namemember_countteam_attributes
Queues
Monitor queue performance and wait times with queue_id, queue_name, queue_size, average_wait_time, and assigned_agents. Track how efficiently conversations move through your support workflow.
records:
queue_idqueue_namequeue_sizeaverage_wait_timeassigned_agents
End Users
Access customer profiles and contact information with end_user_id, email, phone_number, name, created_at, and conversation_count. Connect customer data to conversations for complete support history analysis.
records:
end_user_idemailphone_numberconversation_countcreated_at
Activity Logs
Track detailed interaction history with activity_id, conversation_id, activity_type, agent_id, timestamp, and duration. Analyze every touchpoint in the customer service journey for reporting dashboard insights.
records:
activity_idconversation_idactivity_typeagent_idtimestampduration
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Combine Dixa with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Dixa lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Dixa data gets even more powerful when combined with other tools:

Dixa
HubSpot

Dixa + HubSpot

Connect Dixa conversation data with HubSpot contact records to see how support interactions affect deal progression and which customer issues correlate with churn risk.

Dixa
Stripe

Dixa + Stripe

Connect Dixa support conversations with Stripe revenue data to analyze how response times and resolution rates impact customer lifetime value and subscription retention.

Dixa
Intercom

Dixa + Intercom

Connect Dixa phone and chat conversations with Intercom messaging data to build a complete view of customer communication across channels and identify gaps in your support coverage.

Benefits of Filament's Dixa Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Dixa account

Connect your Dixa account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Dixa data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Dixa dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Dixa integration FAQ

Everything you need to know about connecting Dixa with Filament and getting the most out of your data.