Forethought
Filament

Ask questions about your Forethought data

Connect Forethought to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Forethought shows you AI deflection rates and resolution times, but understanding how support quality affects customer retention or which issues drive the most escalations requires connecting to your CRM and product data. Filament links Forethought conversations to tools like Salesforce, Stripe, and Mixpanel, so you can analyze support impact on retention, revenue, and product usage without manual exports.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Forethought KPIs with Filament Analytics

Connect your Forethought account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Forethought metrics you can track in Filament:

Conversation History
Track customer support interactions with conversation threads, message content, timestamps, customer details, and resolution outcomes. Analyze response patterns across support channels.
records:
conversation_idmessage_textcreated_atcustomer_idresolution_statuschannel_type
AI Automation Actions
Monitor AI deflection performance with automation triggers, handoff events, deflection outcomes, and confidence scores. Measure which queries AI handles successfully versus those requiring human support.
records:
automation_idtrigger_typehandoff_reasondeflection_statusconfidence_scoreresolution_time
Support Agent Assignments
Track agent workload and performance with assignment timestamps, agent details, team information, and conversation ownership. Understand capacity and distribution across your support team.
records:
agent_idassignment_timestampteam_nameconversation_countagent_status
Resolution Metrics
Measure support efficiency with first response times, total resolution times, message counts, and customer satisfaction scores. Compare performance across agents, teams, and time periods.
records:
first_response_timetotal_resolution_timemessage_countsatisfaction_scoreconversation_id
Customer Interaction Details
Access customer context with interaction history, contact information, custom attributes, and conversation metadata. Connect support patterns to customer profiles.
records:
customer_idemailinteraction_countcustom_fieldslast_contact_date
Handoff Events
Analyze AI to human transitions with handoff triggers, reasons, timing, and subsequent resolution data. Identify patterns in when automation needs human intervention.
records:
handoff_idtrigger_reasonhandoff_timestampprevious_automation_idassigned_agent_id
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Combine Forethought with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Forethought lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
trello
zendesk-support

Your Forethought data gets even more powerful when combined with other tools:

Forethought
Salesforce

Forethought + Salesforce

Connect Forethought conversation data with Salesforce account records to see which customers require the most support, how resolution times affect deal velocity, and which support issues correlate with account expansion or churn.

Forethought
Stripe

Forethought + Stripe

Connect Forethought support interactions with Stripe subscription data to analyze how support quality affects customer lifetime value, which issues lead to cancellations, and whether faster resolution times improve retention rates.

Forethought
Mixpanel

Forethought + Mixpanel

Connect Forethought conversations with Mixpanel product usage to identify which features generate the most support tickets, how support interactions affect product adoption, and whether resolved issues lead to increased engagement.

Benefits of Filament's Forethought Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Forethought account

Connect your Forethought account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Forethought data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Forethought dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Forethought integration FAQ

Everything you need to know about connecting Forethought with Filament and getting the most out of your data.