Freshchat
Filament

Ask questions about your Freshchat data

Connect Freshchat to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Freshchat tracks conversations and response times, but understanding how messaging support affects customer retention or which conversation topics correlate with churn requires connecting to your CRM and product data. Filament links Freshchat to your other tools and answers questions about support quality, agent performance, and customer lifecycle patterns in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Freshchat KPIs with Filament Analytics

Connect your Freshchat account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

View documentation

Key Freshchat metrics you can track in Filament:

Conversations
Track customer messaging conversations with status, priority, channel_id, assigned_agent_id, app_id, and conversation_id to analyze response patterns and resolution workflows.
records:
conversation_idstatuspriorityassigned_agent_idchannel_idcreated_timeapp_id
Messages
Analyze individual message content with message_type, actor_type, actor_id, message_parts, and conversation_id to understand communication patterns and customer sentiment.
records:
message_idconversation_idactor_typeactor_idmessage_typemessage_partscreated_time
Users
Track customer profiles with email, phone, properties, created_time, and user_id to segment audiences and analyze engagement across your business intelligence dashboard.
records:
user_idemailphonepropertiescreated_timelast_seen
Agents
Monitor agent performance with agent_id, availability, role_id, first_name, and last_name to build kpi dashboards tracking team productivity and workload distribution.
records:
agent_idemailfirst_namelast_namerole_idavailability
Conversation Metrics
Measure response times, resolution rates, first_response_time, and resolution_time to track support kpi metrics and identify bottlenecks in your customer service workflow.
records:
conversation_idfirst_response_timeresolution_timeresponse_countagent_message_count
User Events
Track customer activity with event_name, user_id, properties, and created_time to understand behavior patterns and engagement triggers across your business analytics.
records:
event_idevent_nameuser_idpropertiescreated_time
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Combine Freshchat with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Freshchat lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Freshchat data gets even more powerful when combined with other tools:

Freshchat
Freshdesk

Freshchat + Freshdesk

Connect Freshchat conversations with Freshdesk tickets to see the complete support journey across messaging and ticketing channels, tracking resolution patterns and customer satisfaction.

Freshchat
HubSpot

Freshchat + HubSpot

Connect Freshchat user profiles with HubSpot contacts to see how messaging conversations relate to deal stages, which support interactions move prospects through your pipeline, and how response times affect conversion rates.

Freshchat
Intercom

Freshchat + Intercom

Connect Freshchat messaging data with Intercom engagement metrics to compare conversation patterns across platforms, analyze which channels drive better resolution rates, and build a unified kpi dashboard for customer communication.

Benefits of Filament's Freshchat Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Freshchat account

Connect your Freshchat account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Freshchat data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Freshchat dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Freshchat integration FAQ

Everything you need to know about connecting Freshchat with Filament and getting the most out of your data.