Freshdesk Contact Center
Filament

Ask questions about your Freshdesk Contact Center data

Connect Freshdesk Contact Center to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Freshdesk Contact Center tracks call volumes and agent performance, but understanding which marketing campaigns drive the most calls, or how call outcomes affect customer lifetime value, requires connecting to your CRM and analytics tools. Filament links Freshdesk Contact Center data to your other platforms and answers questions about call attribution, customer journey analysis, and contact center ROI in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Freshdesk Contact Center KPIs with Filament Analytics

Connect your Freshdesk Contact Center account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Freshdesk Contact Center metrics you can track in Filament:

Call Records
Track every inbound and outbound call with duration, direction, status, outcome, and timestamps. See which calls convert, which agents handle the most volume, and where customers drop off.
records:
call_iddirectiondurationstatusdispositionrecording_urlstarted_atended_at
Agent Performance
Monitor agent activity with handle times, call volumes, availability status, and team assignments. Identify top performers and coaching opportunities across your contact center.
records:
agent_idagent_nameteam_idstatustotal_callsaverage_handle_timefirst_call_resolution_rate
Call Recordings and Transcripts
Access call recordings and transcripts to analyze conversation quality, identify common customer issues, and track compliance. Connect with support tickets to see the full customer journey.
records:
recording_idcall_idtranscript_textrecording_urldurationsentiment_score
Phone Numbers and Routing
Track which phone numbers receive calls, how routing rules distribute volume, and where customers enter your contact center. Understand call flow patterns and optimize routing strategies.
records:
phone_numbernumber_typerouting_rule_iddestinationcall_countbusiness_hours
Teams and Hierarchies
Organize agents by team, track team-level performance, and compare metrics across groups. See how team structure affects call resolution and customer satisfaction.
records:
team_idteam_nameparent_team_idagent_countteam_lead_id
Call Queues
Monitor queue wait times, abandonment rates, and call distribution patterns. Identify bottlenecks and optimize staffing based on queue volume and customer patience.
records:
queue_idqueue_namewait_timecalls_in_queueabandonment_rateservice_level
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Combine Freshdesk Contact Center with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Freshdesk Contact Center lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Freshdesk Contact Center data gets even more powerful when combined with other tools:

Freshdesk Contact Center
Freshdesk

Freshdesk Contact Center + Freshdesk

Connect Freshdesk Contact Center call data with Freshdesk support tickets to see the complete customer service journey. Track which calls generate tickets, how phone support affects resolution times, and whether customers who call first are more likely to escalate issues.

Freshdesk Contact Center
HubSpot

Freshdesk Contact Center + HubSpot

Connect Freshdesk Contact Center calls with HubSpot contacts and deals to see which campaigns drive phone inquiries and how call outcomes affect pipeline. Build a kpi dashboard tracking call-to-opportunity conversion rates and revenue per inbound call.

Freshdesk Contact Center
Google Analytics 4

Freshdesk Contact Center + Google Analytics 4

Connect Freshdesk Contact Center call records with GA4 sessions to understand which website pages and traffic sources generate phone calls. See how call center activity correlates with online behavior for better business intelligence across channels.

Benefits of Filament's Freshdesk Contact Center Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Freshdesk Contact Center account

Connect your Freshdesk Contact Center account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Freshdesk Contact Center data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Freshdesk Contact Center dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Freshdesk Contact Center integration FAQ

Everything you need to know about connecting Freshdesk Contact Center with Filament and getting the most out of your data.