Freshservice
Filament

Ask questions about your Freshservice data

Connect Freshservice to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Freshservice tracks tickets, assets, and service requests, but understanding how IT performance affects business outcomes requires connecting to your financial and operational data. Does slow ticket resolution correlate with employee churn? Are software license costs aligned with actual usage? Filament connects Freshservice to your business intelligence tools and answers questions about IT service impact, asset utilization, and operational efficiency in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Freshservice KPIs with Filament Analytics

Connect your Freshservice account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

View documentation

Key Freshservice metrics you can track in Filament:

TICKET
Track IT service requests and incidents with status, priority, requester_id, assigned_agent, category, resolution_time, and first_response_time to analyze support workload patterns and team performance.
records:
statuspriorityrequester_idassigned_agentcategoryresolution_timefirst_response_time
ASSET_TYPE
Monitor hardware and software inventory with asset_tag, asset_type_id, user_id, department_id, assigned_on, and depreciation_value to understand equipment allocation and utilization across teams.
records:
asset_tagasset_type_iduser_iddepartment_idassigned_ondepreciation_value
SOFTWARE_LICENSE
Track software license allocation with license_key, software_id, user_count, expiry_date, cost_per_license, and vendor to manage software spend and compliance.
records:
license_keysoftware_iduser_countexpiry_datecost_per_licensevendor
SERVICE_CATALOG
Analyze service requests by category with service_item_id, service_category_id, request_count, fulfillment_time, and cost_per_request to identify high-demand services and bottlenecks.
records:
service_item_idservice_category_idrequest_countfulfillment_timecost_per_request
SOLUTION_ARTICLE
Measure knowledge base effectiveness with article_id, category_id, view_count, helpful_votes, created_date, and modified_date to understand which documentation reduces ticket volume.
records:
article_idcategory_idview_counthelpful_votescreated_datemodified_date
SERVICE_USER
Track IT service users with user_id, department_id, location_id, ticket_count, asset_count, and last_login to analyze service demand by team and identify support patterns.
records:
user_iddepartment_idlocation_idticket_countasset_countlast_login
CHANGE_REQUEST
Monitor IT changes with change_id, change_type, risk_level, approval_status, planned_start, actual_end, and impact_assessment to track change success rates and downtime.
records:
change_idchange_typerisk_levelapproval_statusplanned_startactual_endimpact_assessment
PROJECT
Analyze IT project delivery with project_id, project_status, start_date, end_date, budget, actual_cost, and completion_percentage to measure project performance and resource allocation.
records:
project_idproject_statusstart_dateend_datebudgetactual_costcompletion_percentage
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Combine Freshservice with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Freshservice lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Freshservice data gets even more powerful when combined with other tools:

Freshservice
BambooHR

Freshservice + BambooHR

Connect Freshservice ticket data with BambooHR employee records to see how IT service quality affects employee satisfaction, onboarding completion rates, and department-specific support needs.

Freshservice
Jira

Freshservice + Jira

Connect Freshservice incidents with Jira development tickets to track how IT service issues relate to product bugs, measure resolution coordination between teams, and identify recurring technical problems.

Freshservice
Xero

Freshservice + Xero

Connect Freshservice asset and software license costs with Xero financial data to build a kpi dashboard tracking IT spend by department, software ROI, and budget variance across service categories.

Benefits of Filament's Freshservice Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Freshservice account

Connect your Freshservice account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Freshservice data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Freshservice dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Freshservice integration FAQ

Everything you need to know about connecting Freshservice with Filament and getting the most out of your data.