Gladly
Filament

Ask questions about your Gladly data

Connect Gladly to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Gladly tracks conversations and agent performance, but understanding how service quality affects customer retention or which support issues correlate with churn requires connecting to your CRM and revenue data. Filament links Gladly to your other business tools and answers questions about service impact, customer lifetime patterns, and team efficiency in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Gladly KPIs with Filament Analytics

Connect your Gladly account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Gladly metrics you can track in Filament:

Conversations
Track customer service interactions with conversation_id, channel, status, created_at, closed_at, and first_response_time. Analyze response patterns and resolution efficiency across channels.
records:
conversation_idchannelstatuscreated_atclosed_atfirst_response_time
Conversation Items
Track individual messages within conversations with item_id, conversation_id, type, agent_id, customer_id, and timestamp. See the full context of customer interactions and agent responses.
records:
item_idconversation_idtypeagent_idcustomer_idtimestamp
Customer Profiles
Track customer information with customer_id, name, email, phone, lifetime_conversations, and custom_attributes. Connect service history to retention and revenue patterns.
records:
customer_idnameemaillifetime_conversationscustom_attributes
Tasks
Track agent tasks and follow-ups with task_id, conversation_id, assignee_id, status, due_date, and completed_at. Monitor workload distribution and completion rates across your team.
records:
task_idconversation_idassignee_idstatusdue_datecompleted_at
Work Sessions
Track agent activity with session_id, agent_id, start_time, end_time, conversations_handled, and average_handle_time. Measure productivity and identify capacity constraints.
records:
session_idagent_idstart_timeend_timeconversations_handledaverage_handle_time
Contact Export Reports
Track detailed interaction history with contact_id, conversation_count, first_contact_date, last_contact_date, and resolution_rate. Analyze long-term customer service patterns and satisfaction trends.
records:
contact_idconversation_countfirst_contact_datelast_contact_dateresolution_rate
Task Export Reports
Track task completion metrics with task_id, created_date, completed_date, time_to_completion, and task_type. Identify bottlenecks in your service workflow and measure team efficiency.
records:
task_idcreated_datecompleted_datetime_to_completiontask_type
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Combine Gladly with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Gladly lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Gladly data gets even more powerful when combined with other tools:

Gladly
Shopify

Gladly + Shopify

Connect Gladly conversation data with Shopify order history to see how service interactions affect repeat purchase rates, which product issues generate the most support volume, and whether faster resolution times correlate with higher customer lifetime value.

Gladly
HubSpot

Gladly + HubSpot

Connect Gladly customer profiles with HubSpot contact records to track how service conversations influence deal progression, which support issues delay sales cycles, and whether customers with service history have different retention patterns than those without.

Gladly
Stripe

Gladly + Stripe

Connect Gladly conversation data with Stripe payment records to analyze how service quality affects subscription retention, which customers with support interactions have higher churn risk, and whether resolution speed correlates with payment recovery rates.

Benefits of Filament's Gladly Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Gladly account

Connect your Gladly account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Gladly data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Gladly dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Gladly integration FAQ

Everything you need to know about connecting Gladly with Filament and getting the most out of your data.