Help Scout
Filament

Ask questions about your Help Scout data

Connect Help Scout to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Help Scout tracks your support conversations and response times, but understanding how support quality affects customer retention or which product issues drive the most tickets requires connecting to your CRM and product analytics. Filament links Help Scout to your other tools and answers questions about support patterns, customer satisfaction trends, and team performance in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Help Scout KPIs with Filament Analytics

Connect your Help Scout account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

View documentation

Key Help Scout metrics you can track in Filament:

Conversations
Track customer support threads with conversation status, thread type, message content, and response timing. Analyze resolution patterns across mailboxes and teams.
records:
conversation_idstatusthread_typecreated_atclosed_atmailbox_idassignee_id
Conversation Tags
Categorize support requests with custom tags and track tag frequency across conversations. See which issues appear most often and how they correlate with customer behavior.
records:
conversation_idtag_namecreated_at
Customers
Track customer profiles with contact information, custom properties, and social profiles. Connect support history to customer attributes for deeper analysis.
records:
customer_idemailfirst_namelast_namecreated_atlocation
Customer Properties
Store custom customer attributes and fields specific to your business. Link these properties to support patterns and product usage.
records:
customer_idproperty_nameproperty_value
Threads
Analyze individual messages and replies within conversations, including customer messages, internal notes, and agent responses. Track response times and message patterns.
records:
thread_idconversation_idtypecreated_bybodycreated_at
Mailboxes
Track support channels and mailbox configuration. Compare performance across different support channels and team workflows.
records:
mailbox_idnameemailcreated_at
Assignments
Monitor conversation ownership and team member workload. See who handles which types of requests and how assignments affect resolution time.
records:
conversation_idassignee_idassigned_at
Custom Fields
Capture conversation-specific data with custom fields. Track issue types, product versions, or any business-specific attributes attached to support requests.
records:
conversation_idfield_namefield_value
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Combine Help Scout with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Help Scout lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Help Scout data gets even more powerful when combined with other tools:

Help Scout
Stripe

Help Scout + Stripe

Connect Help Scout conversations with Stripe payment data to see how support interactions affect customer lifetime value, which issues correlate with churn, or whether high-touch support drives more upgrades.

Help Scout
Mixpanel

Help Scout + Mixpanel

Connect Help Scout tickets with Mixpanel product events to identify which features generate the most support requests, how support quality affects product adoption, or which user behaviors predict support contact.

Help Scout
HubSpot

Help Scout + HubSpot

Connect Help Scout support history with HubSpot CRM data to analyze how support interactions influence deal progression, which customer segments need the most help, or how response time affects customer satisfaction scores.

Benefits of Filament's Help Scout Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Help Scout account

Connect your Help Scout account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Help Scout data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Help Scout dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Help Scout integration FAQ

Everything you need to know about connecting Help Scout with Filament and getting the most out of your data.