HelpDesk
Filament

Ask questions about your HelpDesk data

Connect HelpDesk to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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HelpDesk tracks tickets and resolution times, but understanding how support quality affects customer retention or which product issues drive the most tickets requires connecting to your CRM, product analytics, and revenue data. Filament links HelpDesk to your other tools and answers questions about support performance, customer satisfaction patterns, and team efficiency in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track HelpDesk KPIs with Filament Analytics

Connect your HelpDesk account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key HelpDesk metrics you can track in Filament:

Tickets
Track customer support requests with status, priority, subject, assignee_id, requester_email, created_at, resolved_at, and first_response_time for business analytics on resolution patterns.
records:
ticket_idstatuspriorityassignee_idcreated_atresolved_atfirst_response_time
Agents
Monitor support team performance with agent_id, name, email, role, active_status, and ticket_count to build a kpi dashboard tracking workload distribution.
records:
agent_idnameemailroleactive_status
Teams
Analyze team structure and assignments with team_id, team_name, member_count, and assigned_tickets to understand how support work flows across your organization.
records:
team_idteam_namemember_countassigned_tickets
Mailboxes
Track support channels with mailbox_id, email_address, name, reply_address, and incoming_ticket_count to see which channels generate the most support volume.
records:
mailbox_idemail_addressnamereply_address
Tags
Categorize support issues with tag_id, tag_name, ticket_count, and usage_frequency to identify common customer problems and trending topics.
records:
tag_idtag_nameticket_countusage_frequency
Custom Fields
Capture specialized ticket data with field_id, field_name, field_type, field_value, and ticket_id to track business-specific kpi metrics beyond standard support data.
records:
field_idfield_namefield_typefield_value
Macros
Monitor efficiency tools with macro_id, macro_name, usage_count, and last_used_at to understand which standardized responses your team relies on most.
records:
macro_idmacro_nameusage_countlast_used_at
Rules
Review automation workflows with rule_id, rule_name, trigger_conditions, actions, and execution_count to see how ticket routing affects response times.
records:
rule_idrule_nametrigger_conditionsactions
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Combine HelpDesk with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, HelpDesk lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your HelpDesk data gets even more powerful when combined with other tools:

HelpDesk
Stripe

HelpDesk + Stripe

Connect HelpDesk tickets with Stripe subscription data to see which support issues correlate with cancellations, whether customers with more tickets have lower lifetime value, or how resolution times affect renewal rates.

HelpDesk
Mixpanel

HelpDesk + Mixpanel

Connect HelpDesk tickets with Mixpanel product events to identify which features generate the most support requests, whether users who contact support have different engagement patterns, or how quickly resolving issues affects product adoption.

HelpDesk
HubSpot

HelpDesk + HubSpot

Connect HelpDesk tickets with HubSpot contact records to see which customer segments need the most support, whether support interactions affect deal progression, or how ticket volume relates to account health scores.

Benefits of Filament's HelpDesk Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your HelpDesk account

Connect your HelpDesk account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your HelpDesk data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build HelpDesk dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

HelpDesk integration FAQ

Everything you need to know about connecting HelpDesk with Filament and getting the most out of your data.