Helpjuice
Filament

Ask questions about your Helpjuice data

Connect Helpjuice to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Helpjuice tracks article views and search queries, but understanding how knowledge base usage affects customer satisfaction or support ticket volume requires connecting to your support and CRM tools. Filament links your Helpjuice data to platforms like Freshdesk and Customer.io so you can explore content effectiveness, self-service rates, and customer outcomes without manual work.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Helpjuice KPIs with Filament Analytics

Connect your Helpjuice account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Helpjuice metrics you can track in Filament:

Articles
Track individual knowledge base articles with title, body content, category, publish date, view count, and rating scores. See which articles drive the most engagement and which need updates.
records:
titlecategorypublish_dateview_countrating
Article Versions
Monitor content changes over time with version history, edit dates, author information, and change descriptions. Analyze how updates affect article performance and user satisfaction.
records:
version_numberedit_dateauthorchanges
Categories
Organize content structure with category names, hierarchies, article counts, and parent-child relationships. Identify which content areas receive the most attention and where gaps exist.
records:
category_nameparent_categoryarticle_counthierarchy_level
Search Queries
Capture user search behavior with query text, search timestamps, result counts, and click-through data. Discover what customers are looking for and where your content falls short.
records:
query_texttimestampresult_countclicked_article
Article Views
Track individual page views with article ID, view timestamp, session duration, user information, and referral source. Measure content effectiveness and user engagement patterns.
records:
article_idview_timestampsession_durationreferrer
User Feedback
Collect article ratings and comments with feedback scores, submission dates, user details, and feedback text. Understand which content helps customers and which causes frustration.
records:
article_idrating_scorefeedback_textsubmission_date
Account Settings
Access configuration details including custom fields, branding settings, language preferences, and feature toggles. Analyze how knowledge base setup affects usage patterns across different accounts.
records:
custom_fieldslanguagebranding_configenabled_features
User Roles
Monitor team permissions with role names, access levels, user assignments, and permission settings. Track which team members contribute most to content creation and maintenance.
records:
role_nameaccess_levelassigned_userspermissions
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Combine Helpjuice with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Helpjuice lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Helpjuice data gets even more powerful when combined with other tools:

Helpjuice
Freshdesk

Helpjuice + Freshdesk

Connect Helpjuice article views with Freshdesk ticket data to see which knowledge base content reduces support volume and which topics still generate the most tickets.

Helpjuice
Customer.io

Helpjuice + Customer.io

Connect Helpjuice search queries with Customer.io engagement data to identify which customer segments use self-service most and how knowledge base usage correlates with retention.

Helpjuice
Mixpanel

Helpjuice + Mixpanel

Connect Helpjuice article engagement with Mixpanel product analytics to understand how knowledge base usage affects feature adoption and user activation rates.

Benefits of Filament's Helpjuice Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Helpjuice account

Connect your Helpjuice account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Helpjuice data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Helpjuice dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Helpjuice integration FAQ

Everything you need to know about connecting Helpjuice with Filament and getting the most out of your data.