Helpshift
Filament

Ask questions about your Helpshift data

Connect Helpshift to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Helpshift tracks support tickets and agent performance, but understanding how support quality affects customer retention or which product issues drive the most tickets requires connecting to your product analytics and revenue data. Filament links Helpshift to your CRM, product tools, and payment platforms so you can analyze support impact on churn, revenue, and customer satisfaction without manual exports.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Helpshift KPIs with Filament Analytics

Connect your Helpshift account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

View documentation

Key Helpshift metrics you can track in Filament:

Support Tickets
Track customer support requests with issue status, priority level, assignee, resolution time, custom fields, and tags. Analyze ticket volumes, response patterns, and resolution efficiency across your support team.
records:
issue_idstatuspriorityassigneeresolution_timecustom_fieldstags
Issue History
Monitor ticket lifecycle changes with state transitions, status updates, and modification timestamps. See how issues move through your support workflow and identify bottlenecks in resolution processes.
records:
issue_idstate_changeprevious_statusnew_statuschanged_atchanged_by
Agent Performance
Measure support team productivity with agent profiles, ticket assignments, workload distribution, response times, and resolution metrics. Compare individual agent performance and balance team capacity.
records:
agent_idagent_nameassigned_issuesresponse_timeresolution_countaverage_resolution_time
Knowledge Base Articles
Track self-service content with FAQ articles, category organization, article views, helpfulness ratings, and search queries. Understand which content reduces ticket volume and where customers need more help.
records:
article_idtitlecategoryview_counthelpfulness_ratingsearch_queries
Custom Fields
Capture business-specific ticket data with custom field values, field types, and associated issue metadata. Analyze support trends based on product lines, customer segments, or issue categories unique to your business.
records:
field_namefield_valuefield_typeissue_id
Agent Assignments
Review ticket distribution with assignment history, workload allocation, and team capacity data. Optimize support coverage and ensure balanced workload across your team.
records:
assignment_idagent_idissue_idassigned_atworkload_count
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Combine Helpshift with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Helpshift lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Helpshift data gets even more powerful when combined with other tools:

Helpshift
Mixpanel

Helpshift + Mixpanel

Connect Helpshift support tickets with Mixpanel product usage to see which feature issues generate the most support requests and how support interactions affect user retention and engagement patterns.

Helpshift
Stripe

Helpshift + Stripe

Connect Helpshift ticket data with Stripe payment information to analyze how support quality affects subscription renewals, identify which customer segments require the most support, and calculate support costs relative to customer lifetime value.

Helpshift
Customer.io

Helpshift + Customer.io

Connect Helpshift support interactions with Customer.io campaign data to see how support tickets correlate with email engagement, identify customers who need proactive outreach after support issues, and measure how support quality affects marketing conversion rates.

Benefits of Filament's Helpshift Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Helpshift account

Connect your Helpshift account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Helpshift data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Helpshift dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Helpshift integration FAQ

Everything you need to know about connecting Helpshift with Filament and getting the most out of your data.