incident.io
Filament

Ask questions about your incident.io data

Connect incident.io to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

Sign up freeBook a demo
Free 14-day trial
No credit card required
Setup in minutes

incident.io tracks your incidents and response times, but understanding how outages affect customer satisfaction or which infrastructure issues correlate with support volume requires connecting to your monitoring, support, and product tools. Filament links your incident.io data to other platforms and answers questions about incident patterns, team performance, and customer impact in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track incident.io KPIs with Filament Analytics

Connect your incident.io account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

View documentation

Key incident.io metrics you can track in Filament:

Incidents
Track incident records with created_at timestamps, incident_status, severity, summary, and custom_field values to analyze response patterns and resolution trends.
records:
idcreated_atincident_statusseveritysummarycustom_field_values
Incident Timestamps
Monitor incident lifecycle events with occurred_at, resolved_at, and closed_at timestamps to measure mean time to resolution and identify bottlenecks.
records:
incident_idoccurred_atresolved_atclosed_at
Severities
Analyze incident priority levels with severity name, rank, and description to understand which issues demand immediate attention.
records:
idnamerankdescription
Incident Roles
Track team assignments with role_type, assignee, and incident_id to see who responds to which incidents and how workload distributes.
records:
idrole_typeassigneeincident_id
Custom Fields
Access workspace-specific fields with field_type, name, and values to analyze incidents by your organization's unique categories and metadata.
records:
idfield_typenamerequired
Actions
Review incident response activities with action_type, assignee, and completed_at to understand team workflows and response effectiveness.
records:
idincident_idaction_typeassigneecompleted_at
Filament Pixel Logo

Combine incident.io with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, incident.io lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your incident.io data gets even more powerful when combined with other tools:

incident.io
Zendesk Support

incident.io + Zendesk Support

Connect incident.io incidents with Zendesk Support tickets to see how outages and technical issues affect customer support volume and satisfaction scores.

incident.io
Datadog

incident.io + Datadog

Connect incident.io response data with Datadog monitoring metrics to analyze which infrastructure alerts trigger incidents and how quickly teams resolve different severity levels.

incident.io
Jira

incident.io + Jira

Connect incident.io incidents with Jira issues to track how bugs and technical debt relate to production incidents and measure engineering response across both platforms.

Benefits of Filament's incident.io Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your incident.io account

Connect your incident.io account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your incident.io data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build incident.io dashboards in minutes

Get tailored insights instantly and share them with your team.

Filament Pixel Logo

Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

incident.io integration FAQ

Everything you need to know about connecting incident.io with Filament and getting the most out of your data.