Khoros Care
Filament

Ask questions about your Khoros Care data

Connect Khoros Care to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Khoros Care tracks case resolution times and agent performance, but understanding how support quality affects customer retention or which issue types correlate with churn requires connecting to your CRM and revenue data. Filament links Khoros Care to your other business tools and answers questions about support impact, customer lifetime value, and operational efficiency in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Khoros Care KPIs with Filament Analytics

Connect your Khoros Care account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Khoros Care metrics you can track in Filament:

Cases
Track customer service cases with case_id, status, priority, created_date, resolved_date, resolution_time, and channel_source for business analytics on support performance.
records:
case_idstatusprioritycreated_dateresolved_dateresolution_timechannel_source
Conversations
Monitor conversation threads with conversation_id, message_count, first_response_time, customer_id, agent_id, and sentiment_score to analyze engagement quality.
records:
conversation_idmessage_countfirst_response_timecustomer_idagent_idsentiment_score
Agent Activity
Measure agent performance with agent_id, cases_handled, average_response_time, average_handle_time, active_hours, and resolution_rate for workforce analytics.
records:
agent_idcases_handledaverage_response_timeaverage_handle_timeresolution_rate
Channel Data
Analyze multi-channel engagement with channel_type, message_volume, response_rate, customer_satisfaction_score, and peak_activity_times across social, messaging, and email.
records:
channel_typemessage_volumeresponse_ratecustomer_satisfaction_scorepeak_activity_times
Customer Interactions
Track customer engagement history with customer_id, interaction_count, total_cases, average_resolution_time, lifetime_value, and last_contact_date for retention analysis.
records:
customer_idinteraction_counttotal_casesaverage_resolution_timelast_contact_date
Workload Distribution
Monitor case assignments with assignment_id, agent_id, case_count, queue_time, workload_balance, and team_id to optimize resource allocation.
records:
assignment_idagent_idcase_countqueue_timeworkload_balanceteam_id
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Combine Khoros Care with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Khoros Care lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Khoros Care data gets even more powerful when combined with other tools:

Khoros Care
Salesforce

Khoros Care + Salesforce

Connect Khoros Care case data with Salesforce account records to see which customers require the most support, how case volume affects renewal rates, and whether support interactions correlate with upsell opportunities.

Khoros Care
Stripe

Khoros Care + Stripe

Connect Khoros Care support interactions with Stripe subscription data to analyze how resolution times affect churn, which case types appear before cancellations, and whether support costs align with customer lifetime value.

Khoros Care
Zendesk Support

Khoros Care + Zendesk Support

Connect Khoros Care with Zendesk Support to build a kpi dashboard comparing multi-platform support performance, track case routing efficiency across systems, and analyze which channels deliver the best resolution rates.

Benefits of Filament's Khoros Care Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Khoros Care account

Connect your Khoros Care account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Khoros Care data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Khoros Care dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

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Khoros Care integration FAQ

Everything you need to know about connecting Khoros Care with Filament and getting the most out of your data.