Kustomer
Filament

Ask questions about your Kustomer data

Connect Kustomer to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Kustomer tracks conversations, response times, and satisfaction scores, but understanding how support quality affects retention or which issues drive churn requires connecting to your CRM and revenue data. Filament links Kustomer to your other business tools and answers questions about support performance, customer health, and team efficiency in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Kustomer KPIs with Filament Analytics

Connect your Kustomer account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

View documentation

Key Kustomer metrics you can track in Filament:

Conversations
Track support conversation threads with message content, channel source, status, priority level, assignment details, and response timestamps.
records:
idstatusprioritychannelcreatedAtfirstResponseAtsatisfactionScore
Messages
Analyze individual message content, direction (inbound or outbound), timestamps, sentiment data, and agent response patterns.
records:
idconversationIddirectionbodysentAtsentimentScore
Customers
Access customer profiles including contact details, custom attributes, lifecycle stage, conversation history count, and relationship hierarchies.
records:
idnameemailscustomAttributescreatedAtconversationCounttags
Users
Track support agent profiles, team assignments, role permissions, availability status, and conversation workload distribution.
records:
iddisplayNameemailroleteamsstatusconversationCount
Teams
Monitor team structures, member assignments, conversation routing rules, and workload distribution across support groups.
records:
idnamemembersconversationCountroutingRules
Tags
Analyze conversation and customer tagging patterns, tag frequency, issue categorization, and trend identification.
records:
idnametypeconversationCountcreatedAt
Satisfaction Surveys
Track customer satisfaction scores, survey response rates, feedback comments, and satisfaction trends by agent or team.
records:
idconversationIdratingcommentrespondedAtuserId
SLAs
Monitor service level agreement performance, breach incidents, first response time compliance, and resolution time targets.
records:
idconversationIdbreachedfirstResponseDueresolutionDuestatus
Custom Objects
Access custom data structures specific to your business, including orders, subscriptions, accounts, or product information linked to conversations.
records:
idtypeattributescustomerIdcreatedAtupdatedAt
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Combine Kustomer with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Kustomer lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Kustomer data gets even more powerful when combined with other tools:

Kustomer
Stripe

Kustomer + Stripe

Connect Kustomer conversation data with Stripe subscription and payment information to see which support issues correlate with cancellations, identify high-value customers who need priority attention, and track how support interactions affect customer lifetime value.

Kustomer
Salesforce

Kustomer + Salesforce

Connect Kustomer support conversations with Salesforce account and opportunity data to see how support quality affects deal velocity, identify which customer segments require the most support resources, and track satisfaction scores by account type or sales stage.

Kustomer
Mixpanel

Kustomer + Mixpanel

Connect Kustomer conversation topics with Mixpanel product usage data to see which features generate the most support tickets, identify where users struggle before contacting support, and track how support interactions affect feature adoption and user engagement.

Benefits of Filament's Kustomer Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Kustomer account

Connect your Kustomer account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Kustomer data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Kustomer dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Kustomer integration FAQ

Everything you need to know about connecting Kustomer with Filament and getting the most out of your data.