Listen360
Filament

Ask questions about your Listen360 data

Connect Listen360 to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Listen360 tracks customer satisfaction and feedback scores, but understanding which service improvements actually reduce churn or how technician performance correlates with customer lifetime value requires connecting to your CRM and revenue data. Filament links Listen360 to your other business tools and answers questions about retention patterns, service quality impact, and customer experience trends in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Listen360 KPIs with Filament Analytics

Connect your Listen360 account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Listen360 metrics you can track in Filament:

Survey Responses
Track individual customer feedback with response_id, survey_type, score, comment_text, response_date, and customer_id. Build a kpi dashboard showing satisfaction trends over time.
records:
response_idsurvey_typescorecomment_textresponse_datecustomer_id
Net Promoter Score
Monitor NPS metrics with nps_score, promoter_count, passive_count, detractor_count, survey_period, and response_rate. Analyze reputation trends and customer loyalty patterns.
records:
nps_scorepromoter_countpassive_countdetractor_countsurvey_periodresponse_rate
Technician Performance
Measure service quality with technician_id, technician_name, average_rating, total_surveys, response_count, and satisfaction_score. Compare individual performance and identify training opportunities.
records:
technician_idtechnician_nameaverage_ratingtotal_surveysresponse_countsatisfaction_score
Organization Data
Access company information with organization_id, organization_name, account_status, subscription_tier, created_date, and industry. Segment feedback analysis by customer type.
records:
organization_idorganization_nameaccount_statussubscription_tiercreated_dateindustry
Membership Records
Link customers to organizations with membership_id, customer_id, organization_id, role, join_date, and status. Understand feedback patterns across organizational hierarchies.
records:
membership_idcustomer_idorganization_idrolejoin_datestatus
Custom Attributes
Track your custom fields with attribute_id, attribute_name, attribute_value, entity_type, and last_updated. Analyze feedback using your specific business metrics and customer properties.
records:
attribute_idattribute_nameattribute_valueentity_typelast_updated
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Combine Listen360 with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Listen360 lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Listen360 data gets even more powerful when combined with other tools:

Listen360
Salesforce

Listen360 + Salesforce

Connect Listen360 satisfaction scores with Salesforce account data to see which customer segments have the highest NPS and how feedback patterns correlate with deal size and renewal rates.

Listen360
Stripe

Listen360 + Stripe

Connect Listen360 customer feedback with Stripe revenue data to track how satisfaction scores predict churn, identify which service issues affect payment retention, and calculate the revenue impact of customer experience improvements.

Listen360
HubSpot

Listen360 + HubSpot

Connect Listen360 survey responses with HubSpot contact data to analyze feedback trends by customer segment, track how satisfaction changes through the customer journey, and identify which marketing sources bring the happiest customers.

Benefits of Filament's Listen360 Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Listen360 account

Connect your Listen360 account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Listen360 data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Listen360 dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Listen360 integration FAQ

Everything you need to know about connecting Listen360 with Filament and getting the most out of your data.