Ask questions about your Medallia data
Connect Medallia to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.
Medallia tracks customer satisfaction scores and survey responses, but understanding how feedback correlates with revenue, support volume, or product usage requires connecting to your CRM, support platform, and analytics tools. Filament links Medallia feedback data to your other business systems and answers questions about customer sentiment trends, satisfaction drivers, and experience patterns in plain English.
Track Medallia KPIs with Filament Analytics
Connect your Medallia account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.
View documentationKey Medallia metrics you can track in Filament:
Combine Medallia with other data sources
Your business runs on more than one app, and your analytics should too. With Filament, Medallia lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.
Your Medallia data gets even more powerful when combined with other tools:
Medallia + Salesforce
Connect Medallia sentiment scores and feedback history with Salesforce account data and opportunity stages to see how customer satisfaction correlates with deal size, renewal rates, and account health.
Medallia + Zendesk Support
Connect Medallia survey responses with Zendesk ticket volume and resolution times to analyze how support quality affects customer satisfaction scores and identify which issue types drive negative feedback.
Medallia + HubSpot
Connect Medallia customer profiles and feedback data with HubSpot contact properties and lifecycle stages to track how satisfaction scores change throughout the customer journey and which touchpoints drive positive sentiment.
Benefits of Filament's Medallia Integration
Ask in plain English
Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.
No setup
Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.
Gets smarter over time
Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.
How it works
Step 1: Connect your Medallia account
Connect your Medallia account to Filament and get instant access to your data. No technical setup required.
Step 2: Ask questions about your Medallia data
Start asking questions like "Which campaigns drive the most qualified leads?"
Step 3: Build Medallia dashboards in minutes
Get tailored insights instantly and share them with your team.
Better business decisions with AI Analytics
How to get more from your data
Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.
With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.
Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:
- Which campaigns and channels actually drive revenue growth?
- How does user engagement translate into pipeline or sales performance?
- Where are we losing efficiency between acquisition, retention, and finance?
By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.
Enterprise-grade security
Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.
Learn more about securityMedallia integration FAQ
Everything you need to know about connecting Medallia with Filament and getting the most out of your data.