NICE
Filament

Ask questions about your NICE data

Connect NICE to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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NICE tracks agent performance and service metrics, but understanding how customer service quality affects retention, revenue, or product usage requires connecting to your CRM, payment data, and analytics tools. Filament links NICE performance data to your other platforms and answers questions about service impact, agent efficiency across customer segments, and support costs in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track NICE KPIs with Filament Analytics

Connect your NICE account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key NICE metrics you can track in Filament:

Agent Performance
Track individual agent productivity and quality metrics with handle time, adherence percentage, occupancy rate, and quality scores. Build a kpi dashboard comparing performance across teams and shifts.
records:
agentIdhandleTimeadherencePercentageoccupancyRatequalityScore
Agent Profiles
Analyze workforce composition and team structure with agent names, assigned skills, team memberships, and custom profile data. Understand staffing patterns and skill distribution.
records:
agentIdfirstNamelastNameteamIdskills
Skill Call Data
Monitor call volume and handling by skill type with inbound contacts, average handle time, service level achievement, and abandonment rates. Track which skills require additional staffing.
records:
skillIdinboundContactsaverageHandleTimeserviceLevelabandonRate
SLA Summary
Track service level agreement compliance with answered calls, calls within threshold, average speed of answer, and service level percentage. Measure business intelligence on customer wait times.
records:
slaIdansweredCallscallsWithinThresholdaverageSpeedOfAnswerserviceLevelPercentage
Campaign Data
Analyze outbound campaign performance with campaign names, contact attempts, completion rates, and outcomes. Connect campaign results to revenue data for ROI analysis.
records:
campaignIdcampaignNamecontactAttemptscompletionRateoutcome
Team and Group Assignments
Understand organizational structure with team hierarchies, group memberships, and agent assignments. Analyze performance patterns across different organizational units.
records:
groupIdgroupNameagentIdteamIdassignmentDate
Skill Assignments
Track agent skill proficiencies and certifications with skill names, proficiency levels, and assignment dates. Optimize workforce scheduling based on available skills.
records:
skillIdskillNameagentIdproficiencyLevelassignedDate
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Combine NICE with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, NICE lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your NICE data gets even more powerful when combined with other tools:

NICE
Salesforce

NICE + Salesforce

Connect NICE agent performance with Salesforce account data to see which service interactions affect deal velocity, renewal rates, and customer lifetime value across different segments.

NICE
Zendesk Support

NICE + Zendesk Support

Connect NICE workforce data with Zendesk ticket metrics to analyze how agent scheduling, skill assignments, and performance ratings correlate with resolution times and customer satisfaction scores.

NICE
Stripe

NICE + Stripe

Connect NICE contact center data with Stripe payment information to understand how service quality, response times, and agent performance affect customer churn and revenue retention.

Benefits of Filament's NICE Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your NICE account

Connect your NICE account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your NICE data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build NICE dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

NICE integration FAQ

Everything you need to know about connecting NICE with Filament and getting the most out of your data.