Playvox Workforce Management
Filament

Ask questions about your Playvox Workforce Management data

Connect Playvox Workforce Management to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Playvox Workforce Management tracks schedule adherence and agent productivity, but understanding how staffing levels affect customer satisfaction or which scheduling patterns correlate with revenue outcomes requires connecting to your CRM and support platforms. Filament links your workforce data to customer interactions and business metrics so you can analyze the relationship between staffing decisions and business results in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Playvox Workforce Management KPIs with Filament Analytics

Connect your Playvox Workforce Management account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Playvox Workforce Management metrics you can track in Filament:

SCHEDULE_METRICS
Track agent schedule adherence and performance with scheduled_hours, actual_hours, adherence_percentage, and variance_minutes to measure workforce efficiency.
records:
agent_idscheduled_hoursactual_hoursadherence_percentagevariance_minutesschedule_date
SHIFT
Monitor individual shift records with shift_start_time, shift_end_time, break_duration, and shift_status to analyze scheduling patterns and coverage gaps.
records:
shift_idagent_idshift_start_timeshift_end_timebreak_durationshift_status
ROSTER
Track team assignments and organizational structure with team_id, role_assignment, skill_level, and assignment_date to understand workforce composition.
records:
roster_idagent_idteam_idrole_assignmentskill_levelassignment_date
CONTACT
Analyze customer interaction records with contact_type, contact_duration, resolution_time, and contact_outcome to measure service quality and volume patterns.
records:
contact_idagent_idcontact_typecontact_durationresolution_timecontact_outcome
INTERACTION
Track agent-customer communications with interaction_channel, interaction_start, interaction_end, and customer_satisfaction_score to evaluate service delivery.
records:
interaction_idagent_idcustomer_idinteraction_channelinteraction_startinteraction_endcustomer_satisfaction_score
WORK_ACTIVITY_TASK
Monitor completed work items with task_type, task_duration, completion_status, and productivity_score to measure agent output and efficiency.
records:
task_idagent_idtask_typetask_durationcompletion_statusproductivity_score
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Combine Playvox Workforce Management with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Playvox Workforce Management lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Playvox Workforce Management data gets even more powerful when combined with other tools:

Playvox Workforce Management
Zendesk Support

Playvox Workforce Management + Zendesk Support

Connect Playvox Workforce Management schedule adherence with Zendesk Support ticket resolution times to see how staffing levels affect customer service quality and response times across different shifts.

Playvox Workforce Management
Salesforce

Playvox Workforce Management + Salesforce

Connect Playvox Workforce Management agent productivity with Salesforce opportunity data to understand which contact center activities drive sales conversions and revenue outcomes.

Playvox Workforce Management
HubSpot

Playvox Workforce Management + HubSpot

Connect Playvox Workforce Management interaction data with HubSpot customer records to build a kpi dashboard tracking how agent performance affects customer retention and lifetime value.

Benefits of Filament's Playvox Workforce Management Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Playvox Workforce Management account

Connect your Playvox Workforce Management account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Playvox Workforce Management data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Playvox Workforce Management dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

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Playvox Workforce Management integration FAQ

Everything you need to know about connecting Playvox Workforce Management with Filament and getting the most out of your data.