Pylon Support Platform
Filament

Ask questions about your Pylon Support Platform data

Connect Pylon Support Platform to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Pylon Support Platform tracks your tickets and agent performance, but understanding how support quality affects customer retention or which product issues drive the most support costs requires connecting to your CRM and product analytics. Filament links your Pylon Support Platform data to other business tools and answers questions about support efficiency, customer health, and resource allocation in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Pylon Support Platform KPIs with Filament Analytics

Connect your Pylon Support Platform account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Pylon Support Platform metrics you can track in Filament:

Support Issues
Track ticket volume and resolution patterns with issue_id, status, priority, created_at, resolved_at, and resolution_time. Connect to product analytics to see which features generate the most support requests.
records:
issue_idstatusprioritycreated_atresolved_atresolution_timecategory
Customer Conversations
Analyze conversation threads and message history with conversation_id, customer_id, message_count, first_message_at, last_message_at, and channel. Link to your CRM to see how support interactions affect customer lifetime value.
records:
conversation_idcustomer_idmessage_countfirst_message_atlast_message_atchannel
Customer Profiles
Track customer contact information and support history with customer_id, email, account_created_at, total_issues, and last_contact_at. Combine with revenue data to identify which customer segments require the most support resources.
records:
customer_idemailaccount_created_attotal_issueslast_contact_at
Agent Performance
Monitor agent activity and response efficiency with agent_id, first_response_time, average_response_time, issues_resolved, and active_hours. Build a kpi dashboard tracking agent productivity across multiple support channels.
records:
agent_idfirst_response_timeaverage_response_timeissues_resolvedactive_hours
Assignment History
Track issue routing and workload distribution with assignment_id, issue_id, agent_id, assigned_at, reassigned_count, and time_to_first_assignment. Analyze how assignment patterns affect resolution times and customer satisfaction.
records:
assignment_idissue_idagent_idassigned_atreassigned_counttime_to_first_assignment
Team Metrics
Measure team performance and capacity with team_id, active_agents, total_issues_handled, average_resolution_time, and backlog_count. Connect to workforce management tools to optimize staffing levels based on ticket volume patterns.
records:
team_idactive_agentstotal_issues_handledaverage_resolution_timebacklog_count
Issue Metadata
Access custom fields and issue classifications with metadata_id, issue_id, custom_field_name, custom_field_value, and tags. Link to product analytics to understand which product areas or features drive specific support categories.
records:
metadata_idissue_idcustom_field_namecustom_field_valuetags
Communication Channels
Track support interactions across channels with channel_id, channel_type, message_count, average_response_time, and customer_satisfaction_score. Compare channel efficiency to optimize where your team focuses their time.
records:
channel_idchannel_typemessage_countaverage_response_timecustomer_satisfaction_score
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Combine Pylon Support Platform with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Pylon Support Platform lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Pylon Support Platform data gets even more powerful when combined with other tools:

Pylon Support Platform
Mixpanel

Pylon Support Platform + Mixpanel

Connect Pylon Support Platform issue data with Mixpanel product events to see which features or user behaviors generate the most support tickets. Identify product friction points that drive support costs and prioritize fixes based on ticket volume and resolution time.

Pylon Support Platform
HubSpot

Pylon Support Platform + HubSpot

Connect Pylon Support Platform conversation history with HubSpot contact records to analyze how support interactions affect deal progression and customer lifetime value. Build business analytics showing which customers require the most support resources relative to their revenue.

Pylon Support Platform
Stripe

Pylon Support Platform + Stripe

Connect Pylon Support Platform customer profiles with Stripe subscription data to see how support quality correlates with churn rates and renewal patterns. Track which issue types predict cancellations and measure the revenue impact of first response time improvements.

Benefits of Filament's Pylon Support Platform Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Pylon Support Platform account

Connect your Pylon Support Platform account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Pylon Support Platform data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Pylon Support Platform dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Pylon Support Platform integration FAQ

Everything you need to know about connecting Pylon Support Platform with Filament and getting the most out of your data.