RingCentral
Filament

Ask questions about your RingCentral data

Connect RingCentral to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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RingCentral tracks your calls, messages, and queue performance, but understanding which communication patterns drive customer conversions or revenue requires connecting to your CRM and payment systems. Filament links your RingCentral data to tools like Salesforce, HubSpot, and Stripe, then answers questions about call effectiveness, response time impact, and team performance in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track RingCentral KPIs with Filament Analytics

Connect your RingCentral account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key RingCentral metrics you can track in Filament:

Call Records
Track inbound and outbound call activity with duration, direction, result, from_phone_number, to_phone_number, and start_time. Analyze call patterns, peak hours, and team responsiveness.
records:
durationdirectionresultfrom_phone_numberto_phone_numberstart_time
Call Queue Statistics
Monitor queue performance with wait_time, abandoned_calls, answered_calls, queue_name, and service_level_percentage. Identify bottlenecks and optimize staffing.
records:
wait_timeabandoned_callsanswered_callsqueue_nameservice_level_percentage
SMS and MMS Messages
Track text message conversations with message_text, delivery_status, direction, from_number, to_number, and sent_time. Analyze response rates and customer communication patterns.
records:
message_textdelivery_statusdirectionfrom_numberto_numbersent_time
Call Recordings
Access recording metadata with recording_id, duration, content_type, availability_status, and recording_uri. Connect call content to customer outcomes and training needs.
records:
recording_iddurationcontent_typeavailability_statusrecording_uri
User Profiles
Manage team data with user_name, extension_number, department, role, status, and email. Connect individual performance to broader business analytics.
records:
user_nameextension_numberdepartmentrolestatusemail
Team Messaging
Track internal collaboration with conversation_id, message_content, sender_id, timestamp, and thread_id. Understand team communication efficiency and response times.
records:
conversation_idmessage_contentsender_idtimestampthread_id
Fax Records
Monitor fax transmission with fax_id, page_count, transmission_status, direction, recipient_number, and sent_time. Track document delivery and compliance requirements.
records:
fax_idpage_counttransmission_statusdirectionrecipient_numbersent_time
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Combine RingCentral with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, RingCentral lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your RingCentral data gets even more powerful when combined with other tools:

RingCentral
Salesforce

RingCentral + Salesforce

Connect RingCentral call records and SMS messages with Salesforce opportunities and contacts to see which phone interactions drive deals forward, how response times affect close rates, and which team members convert calls to revenue most effectively.

RingCentral
HubSpot

RingCentral + HubSpot

Connect RingCentral call data with HubSpot contacts and deals to analyze which inbound calls become qualified leads, how call duration correlates with deal value, and which marketing campaigns generate the most phone inquiries.

RingCentral
Freshdesk

RingCentral + Freshdesk

Connect RingCentral call records with Freshdesk tickets to understand how phone support affects resolution times, which call queue wait times correlate with ticket escalations, and how communication volume impacts customer satisfaction scores.

Benefits of Filament's RingCentral Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your RingCentral account

Connect your RingCentral account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your RingCentral data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build RingCentral dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

RingCentral integration FAQ

Everything you need to know about connecting RingCentral with Filament and getting the most out of your data.