ServiceNow
Filament

Ask questions about your ServiceNow data

Connect ServiceNow to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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ServiceNow tracks incidents, problems, and changes, but understanding how IT operations affect business outcomes requires connecting service desk data to your CRM, project management, and monitoring tools. Filament links ServiceNow to platforms like Jira, Datadog, and Salesforce so you can analyze service quality impact, infrastructure dependencies, and operational efficiency in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track ServiceNow KPIs with Filament Analytics

Connect your ServiceNow account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

View documentation

Key ServiceNow metrics you can track in Filament:

Incident Records
Track IT incident resolution with number, state, priority, urgency, impact, assigned_to, assignment_group, opened_at, resolved_at, and close_notes fields for business intelligence on service desk performance.
records:
numberstatepriorityurgencyimpactassigned_toassignment_groupopened_atresolved_atclose_notes
Change Requests
Monitor change management with number, state, type, risk, priority, approval, start_date, end_date, and close_code to analyze change success rates and implementation patterns.
records:
numberstatetyperiskpriorityapprovalstart_dateend_dateclose_code
Problem Records
Analyze root cause management with number, state, priority, category, cause_code, resolution_code, known_error, and related_incidents to understand recurring issues.
records:
numberstateprioritycategorycause_coderesolution_codeknown_errorrelated_incidents
Configuration Items
Track CMDB assets with name, sys_class_name, operational_status, install_status, asset_tag, location, assigned_to, and support_group for infrastructure health monitoring.
records:
namesys_class_nameoperational_statusinstall_statusasset_taglocationassigned_tosupport_group
Assignment Groups
Monitor team workload with name, manager, type, active, and member count to track resource allocation and team capacity across service desk operations.
records:
namemanagertypeactiveu_member_count
User Records
Analyze user activity with user_name, email, department, location, manager, active, and last_login_time to understand service desk usage patterns and access trends.
records:
user_nameemaildepartmentlocationmanageractivelast_login_time
SLA Tracking
Measure service level compliance with task, sla_definition, stage, has_breached, breach_time, business_duration, and percentage to build kpi dashboards for service quality.
records:
tasksla_definitionstagehas_breachedbreach_timebusiness_durationpercentage
Task Relationships
Map dependencies with parent, child, type, and connection_strength to understand how incidents, problems, and changes relate across your service management workflow.
records:
parentchildtypeconnection_strength
CI Relationships
Track configuration dependencies with parent, child, type, and connection_type to analyze infrastructure impact and service dependencies for business analytics.
records:
parentchildtypeconnection_type
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Combine ServiceNow with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, ServiceNow lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your ServiceNow data gets even more powerful when combined with other tools:

ServiceNow
Jira

ServiceNow + Jira

Connect ServiceNow incident records with Jira issue tracking to see how service desk tickets relate to development work, analyze resolution patterns across teams, and build a kpi dashboard tracking cross-functional response times.

ServiceNow
Salesforce

ServiceNow + Salesforce

Connect ServiceNow configuration items with Salesforce account data to understand which customers experience the most incidents, analyze service quality by customer segment, and track how IT issues affect customer satisfaction scores.

ServiceNow
GitHub

ServiceNow + GitHub

Connect ServiceNow problem records with GitHub commits and deployments to analyze which code changes correlate with incidents, track change success rates by repository, and understand the relationship between development velocity and service stability.

Benefits of Filament's ServiceNow Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your ServiceNow account

Connect your ServiceNow account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your ServiceNow data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build ServiceNow dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

ServiceNow integration FAQ

Everything you need to know about connecting ServiceNow with Filament and getting the most out of your data.