Ask questions about your SolarWinds Service Desk data
Connect SolarWinds Service Desk to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.
SolarWinds Service Desk tracks ticket resolution and change management, but understanding how service desk performance affects customer satisfaction, revenue impact, or operational costs requires connecting to monitoring tools, CRM systems, and financial data. Filament links your SolarWinds Service Desk data to other platforms and answers questions about service quality trends, cost per ticket, and change success patterns in plain English.
Track SolarWinds Service Desk KPIs with Filament Analytics
Connect your SolarWinds Service Desk account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.
View documentationKey SolarWinds Service Desk metrics you can track in Filament:
Combine SolarWinds Service Desk with other data sources
Your business runs on more than one app, and your analytics should too. With Filament, SolarWinds Service Desk lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.
Your SolarWinds Service Desk data gets even more powerful when combined with other tools:
SolarWinds Service Desk + Datadog
Connect SolarWinds Service Desk incident records with Datadog monitoring alerts to see which infrastructure issues generate the most tickets, average resolution time by alert type, and how change requests affect system stability.
SolarWinds Service Desk + Salesforce
Connect SolarWinds Service Desk ticket data with Salesforce account records to analyze how service desk response times affect customer retention, which accounts generate the most support requests, and service costs by customer segment.
SolarWinds Service Desk + Xero
Connect SolarWinds Service Desk labor tracking with Xero financial data to calculate true service desk costs per ticket, agent utilization rates against payroll, and how problem management effort affects operational budgets.
Benefits of Filament's SolarWinds Service Desk Integration
Ask in plain English
Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.
No setup
Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.
Gets smarter over time
Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.
How it works
Step 1: Connect your SolarWinds Service Desk account
Connect your SolarWinds Service Desk account to Filament and get instant access to your data. No technical setup required.
Step 2: Ask questions about your SolarWinds Service Desk data
Start asking questions like "Which campaigns drive the most qualified leads?"
Step 3: Build SolarWinds Service Desk dashboards in minutes
Get tailored insights instantly and share them with your team.
Better business decisions with AI Analytics
How to get more from your data
Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.
With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.
Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:
- Which campaigns and channels actually drive revenue growth?
- How does user engagement translate into pipeline or sales performance?
- Where are we losing efficiency between acquisition, retention, and finance?
By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.
Enterprise-grade security
Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.
Learn more about securitySolarWinds Service Desk integration FAQ
Everything you need to know about connecting SolarWinds Service Desk with Filament and getting the most out of your data.