Totango
Filament

Ask questions about your Totango data

Connect Totango to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Totango shows you customer health scores and engagement metrics, but understanding which product features drive retention or how support interactions affect churn risk requires connecting to your product analytics and helpdesk data. Filament links Totango to your other tools and answers questions about customer success patterns, churn indicators, and account health trends in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Totango KPIs with Filament Analytics

Connect your Totango account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Totango metrics you can track in Filament:

Account Profiles
Track customer account details with account name, health score, lifecycle stage, MRR, account tier, and renewal date. See which accounts are at risk and which are thriving.
records:
account_namehealth_scorelifecycle_stagemrraccount_tierrenewal_date
User Activity
Monitor individual user engagement with user email, last login date, feature usage count, engagement score, and activity frequency. Identify power users and inactive accounts.
records:
user_emaillast_login_datefeature_usage_countengagement_scoreactivity_frequency
Touchpoint Interactions
Analyze customer success activities with touchpoint type, interaction date, campaign name, outcome status, and assigned CSM. Understand which outreach efforts drive results.
records:
touchpoint_typeinteraction_datecampaign_nameoutcome_statusassigned_csm
Health Scores
Track account health trends with current score, previous score, score change date, risk level, and contributing factors. Spot deteriorating accounts before they churn.
records:
current_scoreprevious_scorescore_change_daterisk_levelcontributing_factors
Event Logs
Review detailed customer actions with event name, event timestamp, user identifier, event properties, and event category. Connect product usage to business outcomes.
records:
event_nameevent_timestampuser_idevent_propertiesevent_category
Account Hierarchies
Map organizational relationships with parent account, child accounts, account relationships, and hierarchy level. Analyze patterns across enterprise customer structures.
records:
parent_account_idchild_account_idsrelationship_typehierarchy_level
Campaign Performance
Measure customer success campaigns with campaign name, accounts targeted, completion rate, response rate, and campaign goal. See which initiatives improve retention.
records:
campaign_nameaccounts_targetedcompletion_rateresponse_ratecampaign_goal
Custom Attributes
Access account and user custom fields with attribute name, attribute value, attribute type, and last updated date. Incorporate your unique business metrics into analysis.
records:
attribute_nameattribute_valueattribute_typelast_updated
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Combine Totango with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Totango lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Totango data gets even more powerful when combined with other tools:

Totango
Mixpanel

Totango + Mixpanel

Connect Totango health scores with Mixpanel product events to see which features drive engagement and which usage patterns predict churn. Build a business intelligence dashboard tracking how product adoption affects customer success metrics.

Totango
Zendesk Support

Totango + Zendesk Support

Connect Totango account health with Zendesk support tickets to analyze how support volume and resolution time affect customer retention. See which types of issues correlate with declining health scores and identify at-risk accounts earlier.

Totango
HubSpot

Totango + HubSpot

Connect Totango customer success data with HubSpot CRM to track how sales interactions and deal values relate to account health and expansion opportunities. Analyze which customer segments have the highest lifetime value and lowest churn risk.

Benefits of Filament's Totango Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Totango account

Connect your Totango account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Totango data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Totango dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Totango integration FAQ

Everything you need to know about connecting Totango with Filament and getting the most out of your data.