Twilio
Filament

Ask questions about your Twilio data

Connect Twilio to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Twilio tracks your calls and messages, but understanding which communication patterns drive customer outcomes requires connecting to your CRM, support tools, or revenue data. Filament links Twilio with your other platforms and answers questions about communication effectiveness, cost per customer, and channel performance in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Twilio KPIs with Filament Analytics

Connect your Twilio account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

View documentation

Key Twilio metrics you can track in Filament:

Calls
Track inbound and outbound call activity with duration, status, direction, cost, and recording URLs. Analyze call patterns, connection rates, and communication costs across campaigns or customer segments.
records:
durationstatusdirectionfromtopricestart_timeend_time
Messages
Monitor SMS and MMS delivery with message body, status, direction, error codes, and media URLs. See delivery rates, response times, and message costs for business analytics on communication effectiveness.
records:
bodystatusdirectionfromtopricedate_senterror_codenum_media
Accounts and Subaccounts
Track account hierarchy with balance, status, type, and creation date. Monitor spending across different business units or client accounts for kpi dashboard reporting.
records:
friendly_namestatustypebalancedate_createdowner_account_sid
Phone Numbers
Manage available and assigned phone numbers with capabilities, location, and monthly costs. Track number inventory and associated costs for budget planning.
records:
phone_numberfriendly_namecapabilitiesaddress_requirementsmonthly_pricestatus
Usage Records
Analyze consumption by category, time period, and usage type with quantity and price. Build kpi metrics for communication spend, volume trends, and cost per interaction.
records:
categorycountcount_unitusageusage_unitpricestart_dateend_date
Conference Data
Track conference calls and participant details with duration, status, and participant count. Requires Voice Insights enabled. Analyze group communication patterns and meeting costs.
records:
friendly_namestatusdate_createddurationregionparticipants
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Combine Twilio with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Twilio lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Twilio data gets even more powerful when combined with other tools:

Twilio
Salesforce

Twilio + Salesforce

Connect Twilio call and message data with Salesforce accounts and opportunities to see which communication patterns move deals forward. Track calls per stage, response times by rep, and how outreach volume affects close rates.

Twilio
Zendesk Support

Twilio + Zendesk Support

Connect Twilio calls and messages with Zendesk tickets to analyze how phone and SMS support affects resolution times and customer satisfaction. See which issues require calls versus messages and track communication costs per ticket.

Twilio
HubSpot

Twilio + HubSpot

Connect Twilio communication data with HubSpot contacts and deals to build a kpi dashboard tracking outreach effectiveness. See which call patterns generate responses, how message timing affects engagement, and communication costs by campaign.

Benefits of Filament's Twilio Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Twilio account

Connect your Twilio account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Twilio data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Twilio dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Twilio integration FAQ

Everything you need to know about connecting Twilio with Filament and getting the most out of your data.