Tymeshift
Filament

Ask questions about your Tymeshift data

Connect Tymeshift to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Tymeshift shows you agent schedules and workstream capacity, but understanding how workforce planning affects customer service performance requires connecting to your Zendesk Support tickets. Filament links Tymeshift scheduling data with your support metrics so you can analyze staffing efficiency, capacity gaps, and service level impact without switching between platforms.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Tymeshift KPIs with Filament Analytics

Connect your Tymeshift account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Tymeshift metrics you can track in Filament:

Agent Profiles
Track workforce capacity and availability with agent names, roles, skill sets, employment status, and shift preferences. Build business intelligence dashboards showing which team members handle which workstreams.
records:
agent_idnameroleskillsemployment_typeavailability_status
Agent Schedules
Monitor planned coverage with scheduled shifts, time blocks, assigned workstreams, break periods, and schedule versions. Analyze staffing patterns across different times and days for better business analytics.
records:
schedule_idagent_idstart_timeend_timeworkstream_idschedule_version
Workstreams
Understand team organization with workstream names, assigned agents, capacity targets, priority levels, and service level agreements. Track which support areas receive the most resources.
records:
workstream_idnameassigned_agentscapacity_targetprioritysla_target
General Tasks
Track non-ticket work with task names, descriptions, assigned agents, duration estimates, and completion status. See how administrative work affects available support capacity.
records:
task_idnamedescriptionassigned_agent_idestimated_durationstatus
Report Templates
Access saved reporting configurations with template names, report types, date ranges, metrics included, and filter settings. Replicate key kpi metrics across different time periods.
records:
template_idnamereport_typedate_rangemetricsfilters
Agent Availability
Monitor real-time workforce status with availability windows, time-off requests, absence types, approval status, and coverage gaps. Identify scheduling conflicts before they impact service levels.
records:
availability_idagent_idstart_dateend_dateabsence_typeapproval_status
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Combine Tymeshift with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Tymeshift lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Tymeshift data gets even more powerful when combined with other tools:

Tymeshift
Zendesk Support

Tymeshift + Zendesk Support

Connect Tymeshift schedules with Zendesk Support tickets to see how agent availability affects response times, which shifts handle the most volume, and whether understaffing correlates with lower customer satisfaction scores.

Tymeshift
Slack

Tymeshift + Slack

Connect Tymeshift workforce data with Slack activity to understand how team communication patterns align with scheduled shifts, identify when agents are active outside scheduled hours, and spot coverage gaps in real-time.

Tymeshift
BambooHR

Tymeshift + BambooHR

Connect Tymeshift schedules with BambooHR employee records to analyze how workforce planning aligns with headcount changes, track which departments have capacity constraints, and see how time-off patterns affect service coverage.

Benefits of Filament's Tymeshift Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Tymeshift account

Connect your Tymeshift account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Tymeshift data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Tymeshift dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Tymeshift integration FAQ

Everything you need to know about connecting Tymeshift with Filament and getting the most out of your data.