Vonage Contact Center
Filament

Ask questions about your Vonage Contact Center data

Connect Vonage Contact Center to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

Sign up freeBook a demo
Free 14-day trial
No credit card required
Setup in minutes

Vonage Contact Center tracks call volumes and agent performance, but understanding how contact quality affects customer retention or which support issues correlate with churn requires connecting to your CRM and revenue data. Filament links your Vonage Contact Center interactions to tools like Salesforce, Stripe, and HubSpot, so you can analyze relationships between service metrics and business outcomes in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Vonage Contact Center KPIs with Filament Analytics

Connect your Vonage Contact Center account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

View documentation

Key Vonage Contact Center metrics you can track in Filament:

Call Logs
Track every customer interaction with call_start_time, call_duration, call_outcome, disposition_code, and queue_wait_time to analyze contact patterns and service quality.
records:
call_start_timecall_durationcall_outcomedisposition_codequeue_wait_time
Agent Performance
Monitor individual agent metrics with agent_id, handle_time, calls_handled, availability_status, and adherence_percentage to identify coaching opportunities.
records:
agent_idhandle_timecalls_handledavailability_statusadherence_percentage
Interaction Transcripts
Access conversation content with transcript_text, interaction_id, sentiment_score, and keywords to understand customer concerns and agent responses.
records:
transcript_textinteraction_idsentiment_scorekeywords
Queue Statistics
Measure queue performance with queue_name, average_wait_time, abandonment_rate, service_level_percentage, and calls_offered to optimize staffing.
records:
queue_nameaverage_wait_timeabandonment_rateservice_level_percentagecalls_offered
Agent Schedules
Review workforce planning with shift_start_time, shift_end_time, scheduled_activity, agent_group, and break_duration to align coverage with demand.
records:
shift_start_timeshift_end_timescheduled_activityagent_groupbreak_duration
Skills and Routing
Understand routing logic with skill_name, proficiency_level, queue_assignment, routing_priority, and agent_skill_mapping to improve call distribution.
records:
skill_nameproficiency_levelqueue_assignmentrouting_priorityagent_skill_mapping
Team Hierarchies
Map organizational structure with group_name, supervisor_id, team_members, group_type, and parent_group to analyze performance by department.
records:
group_namesupervisor_idteam_membersgroup_typeparent_group
Agent Availability
Track real-time presence with status_code, status_duration, login_time, logout_time, and reason_code to measure utilization and productivity.
records:
status_codestatus_durationlogin_timelogout_timereason_code
Filament Pixel Logo

Combine Vonage Contact Center with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Vonage Contact Center lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Vonage Contact Center data gets even more powerful when combined with other tools:

Vonage Contact Center
Salesforce

Vonage Contact Center + Salesforce

Connect Vonage Contact Center call logs with Salesforce account records to see which customer segments generate the most support volume, how resolution times vary by deal size, or which contact reasons predict churn risk.

Vonage Contact Center
Zendesk Support

Vonage Contact Center + Zendesk Support

Connect Vonage Contact Center interactions with Zendesk tickets to track the full customer journey across phone and digital channels, measure first contact resolution across all touchpoints, and identify which issues escalate between platforms.

Vonage Contact Center
HubSpot

Vonage Contact Center + HubSpot

Connect Vonage Contact Center call outcomes with HubSpot deal stages to understand how support interactions influence sales velocity, which contact types correlate with closed deals, or how agent performance affects customer lifetime value.

Benefits of Filament's Vonage Contact Center Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Vonage Contact Center account

Connect your Vonage Contact Center account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Vonage Contact Center data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Vonage Contact Center dashboards in minutes

Get tailored insights instantly and share them with your team.

Filament Pixel Logo

Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Vonage Contact Center integration FAQ

Everything you need to know about connecting Vonage Contact Center with Filament and getting the most out of your data.