Zendesk Chat
Filament

Ask questions about your Zendesk Chat data

Connect Zendesk Chat to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

Sign up freeBook a demo
Free 14-day trial
No credit card required
Setup in minutes

Zendesk Chat shows you response times and chat volumes, but understanding which website pages drive the most valuable conversations, or how chat quality affects customer conversion rates, requires connecting to your analytics and CRM tools. Filament links Zendesk Chat to your other platforms and answers questions about visitor behavior, agent performance, and chat impact on revenue in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Zendesk Chat KPIs with Filament Analytics

Connect your Zendesk Chat account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

View documentation

Key Zendesk Chat metrics you can track in Filament:

Chat Conversations
Track individual chat sessions with visitor_id, agent_id, started_timestamp, ended_timestamp, duration, department_id, and chat_rating. Analyze conversation patterns and customer satisfaction across departments.
records:
chat_idvisitor_idagent_idstarted_timestampended_timestampdurationdepartment_idchat_rating
Chat Messages
Access individual message content with message_text, sender_type, timestamp, and attachment_url. Understand conversation flow and common customer questions.
records:
message_idchat_idsender_typemessage_texttimestampattachment_url
Agent Performance
Monitor agent activity with agent_name, status, response_time, chat_count, and availability_hours. Compare performance across team members and shifts.
records:
agent_idagent_namestatusresponse_timechat_countavailability_hoursdepartment_id
Visitor Sessions
Track visitor behavior with visitor_name, email, page_url, referrer_url, session_duration, and visit_count. See which pages generate the most chat requests.
records:
visitor_idvisitor_nameemailpage_urlreferrer_urlsession_durationvisit_count
Chat Ratings
Measure satisfaction with rating_value, comment_text, agent_id, and chat_id. Identify which agents and conversation types receive the highest ratings.
records:
rating_idchat_idagent_idrating_valuecomment_texttimestamp
Department Routing
Analyze chat distribution with department_name, queue_time, assigned_agent_id, and routing_rules. Understand how efficiently chats are routed to the right teams.
records:
department_iddepartment_namequeue_timeassigned_agent_idchat_count
Agent Availability
Track agent schedules with online_status, status_duration, last_active_timestamp, and concurrent_chats. Optimize staffing based on actual availability patterns.
records:
agent_idonline_statusstatus_durationlast_active_timestampconcurrent_chats
Filament Pixel Logo

Combine Zendesk Chat with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Zendesk Chat lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Zendesk Chat data gets even more powerful when combined with other tools:

Zendesk Chat
Salesforce

Zendesk Chat + Salesforce

Connect Zendesk Chat visitor sessions with Salesforce leads and opportunities to see which chat conversations turn into deals. Track how response time and chat quality affect conversion rates across your sales pipeline.

Zendesk Chat
Google Analytics 4

Zendesk Chat + Google Analytics 4

Connect Zendesk Chat sessions with GA4 traffic sources to see which marketing channels drive the most chat requests and which pages generate conversations that convert. Build a kpi dashboard tracking chat volume by campaign, source, and landing page.

Zendesk Chat
HubSpot

Zendesk Chat + HubSpot

Connect Zendesk Chat conversations with HubSpot contacts and deals to analyze how live chat affects customer journey stages. See which chat topics correlate with faster deal closure or higher customer lifetime value.

Benefits of Filament's Zendesk Chat Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Zendesk Chat account

Connect your Zendesk Chat account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Zendesk Chat data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Zendesk Chat dashboards in minutes

Get tailored insights instantly and share them with your team.

Filament Pixel Logo

Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Zendesk Chat integration FAQ

Everything you need to know about connecting Zendesk Chat with Filament and getting the most out of your data.