Zendesk Sunshine
Filament

Ask questions about your Zendesk Sunshine data

Connect Zendesk Sunshine to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Zendesk Sunshine gives you flexible custom objects for customer data, but understanding how those objects relate to support tickets, product usage, or revenue means working across multiple platforms. Filament connects your Sunshine custom objects to Zendesk Support, your CRM, and analytics tools so you can explore customer relationships and event patterns without manual exports.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Zendesk Sunshine KPIs with Filament Analytics

Connect your Zendesk Sunshine account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Zendesk Sunshine metrics you can track in Filament:

Custom Objects
Track all custom object records you've defined in your Sunshine CRM with object type, field values, creation date, and relationship mappings to other objects.
records:
object_typecustom_fieldscreated_atrelationship_ids
Custom Object Schemas
Access your custom object definitions and field configurations with schema name, field types, validation rules, and relationship structures.
records:
schema_namefield_definitionsrelationship_typesvalidation_rules
Create Object Events
Monitor when new custom object records are created with event timestamp, object type, user who created it, and initial field values.
records:
event_timestampobject_typecreated_byinitial_values
Update Object Events
Track modifications to existing records with event timestamp, changed fields, previous values, and user who made the update.
records:
event_timestampchanged_fieldsprevious_valuesupdated_by
Delete Object Events
Capture record deletion activity with event timestamp, deleted object type, user who deleted it, and final field values before deletion.
records:
event_timestampobject_typedeleted_byfinal_values
Object Relationships
Map connections between custom objects with relationship type, source object, target object, and relationship metadata.
records:
relationship_typesource_object_idtarget_object_idrelationship_metadata
Object Type Definitions
View your Sunshine CRM configuration with object type names, enabled features, permission settings, and custom field limits.
records:
type_nameenabled_featurespermissionsfield_count
Field Mappings
Access field configuration details with field names, data types, required status, and default values across your custom objects.
records:
field_namedata_typeis_requireddefault_value
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Combine Zendesk Sunshine with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Zendesk Sunshine lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Zendesk Sunshine data gets even more powerful when combined with other tools:

Zendesk Sunshine
Zendesk Support

Zendesk Sunshine + Zendesk Support

Connect Zendesk Sunshine custom objects with Zendesk Support tickets to see how customer data changes correlate with support volume, resolution times, and satisfaction scores across different customer segments.

Zendesk Sunshine
Segment

Zendesk Sunshine + Segment

Connect Zendesk Sunshine custom object events with Segment tracking data to understand how customer profile updates and relationship changes align with product usage, feature adoption, and behavioral patterns.

Zendesk Sunshine
Salesforce

Zendesk Sunshine + Salesforce

Connect Zendesk Sunshine custom objects with Salesforce opportunities and accounts to analyze how customer data structure and relationship mappings impact deal velocity, win rates, and account health scores.

Benefits of Filament's Zendesk Sunshine Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Zendesk Sunshine account

Connect your Zendesk Sunshine account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Zendesk Sunshine data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Zendesk Sunshine dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Zendesk Sunshine integration FAQ

Everything you need to know about connecting Zendesk Sunshine with Filament and getting the most out of your data.