Zendesk Workforce Management
Filament

Ask questions about your Zendesk Workforce Management data

Connect Zendesk Workforce Management to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Zendesk Workforce Management shows you schedule adherence and labor utilization, but understanding how staffing levels affect customer satisfaction, revenue per employee, or service quality requires connecting to your support tickets, sales data, and performance tools. Filament links your workforce data to these platforms and answers questions about staffing efficiency, productivity trends, and resource allocation in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Zendesk Workforce Management KPIs with Filament Analytics

Connect your Zendesk Workforce Management account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Zendesk Workforce Management metrics you can track in Filament:

Shift schedules
Track workforce scheduling with shift_start_time, shift_end_time, assigned_employee_id, schedule_status, and location_id to analyze coverage patterns and scheduling efficiency.
records:
shift_start_timeshift_end_timeassigned_employee_idschedule_statuslocation_id
Schedule adherence
Monitor how well employees follow assigned schedules with adherence_percentage, late_arrival_minutes, early_departure_minutes, break_compliance, and shift_date to identify attendance patterns.
records:
adherence_percentagelate_arrival_minutesearly_departure_minutesbreak_complianceshift_date
Time-off requests
Track employee availability with request_date, start_date, end_date, request_type, approval_status, and employee_id to forecast capacity and manage coverage gaps.
records:
request_datestart_dateend_daterequest_typeapproval_statusemployee_id
Performance metrics
Measure individual and team productivity with performance_score, evaluation_date, employee_id, metric_type, and target_value to track progress against goals.
records:
performance_scoreevaluation_dateemployee_idmetric_typetarget_value
Labor utilization
Analyze workforce efficiency with scheduled_hours, actual_hours, utilization_rate, department_id, and period_date to optimize staffing levels and reduce costs.
records:
scheduled_hoursactual_hoursutilization_ratedepartment_idperiod_date
Attendance records
Track employee punctuality and presence with clock_in_time, clock_out_time, absence_type, employee_id, and attendance_date to identify reliability trends.
records:
clock_in_timeclock_out_timeabsence_typeemployee_idattendance_date
Forecasting data
Plan future staffing needs with predicted_demand, forecast_date, department_id, confidence_level, and actual_demand to improve scheduling accuracy.
records:
predicted_demandforecast_datedepartment_idconfidence_levelactual_demand
Quality evaluations
Assess service quality with quality_score, evaluation_type, evaluator_id, employee_id, and evaluation_date to maintain performance standards.
records:
quality_scoreevaluation_typeevaluator_idemployee_idevaluation_date
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Combine Zendesk Workforce Management with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Zendesk Workforce Management lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Zendesk Workforce Management data gets even more powerful when combined with other tools:

Zendesk Workforce Management
Zendesk Support

Zendesk Workforce Management + Zendesk Support

Connect Zendesk Workforce Management shift schedules with Zendesk Support ticket volumes to see how staffing levels affect response times, resolution rates, and customer satisfaction scores across different time periods.

Zendesk Workforce Management
Salesforce

Zendesk Workforce Management + Salesforce

Connect Zendesk Workforce Management performance metrics with Salesforce revenue data to analyze which team schedules and productivity patterns correlate with higher sales outcomes and customer retention rates.

Zendesk Workforce Management
BambooHR

Zendesk Workforce Management + BambooHR

Connect Zendesk Workforce Management attendance records with BambooHR employee data to build a kpi dashboard tracking schedule adherence, time-off patterns, and workforce utilization across departments and locations.

Benefits of Filament's Zendesk Workforce Management Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Zendesk Workforce Management account

Connect your Zendesk Workforce Management account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Zendesk Workforce Management data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Zendesk Workforce Management dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Zendesk Workforce Management integration FAQ

Everything you need to know about connecting Zendesk Workforce Management with Filament and getting the most out of your data.