Assembled
Filament

Ask questions about your Assembled data

Connect Assembled to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Assembled tracks agent activities and queue performance, but understanding how staffing levels affect customer satisfaction or which scheduling patterns correlate with ticket resolution times requires connecting to your helpdesk and CRM. Filament links your Assembled workforce data to tools like Zendesk, Freshdesk, and HubSpot, so you can explore staffing efficiency, service quality trends, and capacity planning without manual work.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Assembled KPIs with Filament Analytics

Connect your Assembled account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Assembled metrics you can track in Filament:

Workforce Activities
Track agent time allocation and productivity with activity records, activity types, categories, and duration metrics. Analyze how agents spend their time across different support channels and tasks.
records:
activity_idagent_idactivity_typestart_timeend_timedurationcategory
Activity Types
Categorize workforce activities with type definitions, classifications, and productivity indicators. Understand which activity categories consume the most agent time and impact service levels.
records:
activity_type_idnamecategoryis_productivedescription
Event Tracking
Monitor schedule changes and workforce adjustments with event logs, modification timestamps, and change history. Track the last six months of scheduling events for trend analysis.
records:
event_idevent_typetimestampuser_idchangesprevious_valuenew_value
Queue Configurations
Analyze support queue settings with queue definitions, routing rules, priority levels, and assignment logic. Build a kpi dashboard tracking queue performance across different configurations.
records:
queue_idnamerouting_typepriorityassignment_rulesactive_status
Queue Performance
Measure queue efficiency with volume metrics, wait times, service levels, and throughput data. Track how different queues perform during various staffing scenarios.
records:
queue_idtimestampvolumeaverage_wait_timeservice_levelabandonment_rate
Queue Assignments
Track agent queue allocations with assignment records, agent availability, skill matching, and workload distribution. Understand how queue assignments affect agent utilization and customer experience.
records:
assignment_idagent_idqueue_idassigned_atskillscapacitystatus
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Combine Assembled with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Assembled lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Assembled data gets even more powerful when combined with other tools:

Assembled
Zendesk Support

Assembled + Zendesk Support

Connect Assembled agent activities with Zendesk ticket data to see how staffing levels impact resolution times, customer satisfaction scores, and first response rates across different queue configurations.

Assembled
Freshdesk

Assembled + Freshdesk

Connect Assembled workforce schedules with Freshdesk support metrics to analyze how agent utilization correlates with ticket backlog, response quality, and customer feedback ratings during peak periods.

Assembled
HubSpot

Assembled + HubSpot

Connect Assembled queue performance with HubSpot customer data to understand how support capacity affects customer retention, expansion revenue, and satisfaction across different customer segments.

Benefits of Filament's Assembled Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Assembled account

Connect your Assembled account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Assembled data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Assembled dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Assembled integration FAQ

Everything you need to know about connecting Assembled with Filament and getting the most out of your data.