Calabrio
Filament

Ask questions about your Calabrio data

Connect Calabrio to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Calabrio shows you schedule adherence and workforce activity, but understanding how staffing decisions affect customer service outcomes requires connecting to your ticketing system, CRM, and quality metrics. Filament links Calabrio workforce data to your service platforms so you can explore relationships between agent availability, service levels, and customer satisfaction without switching between dashboards.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Calabrio KPIs with Filament Analytics

Connect your Calabrio account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Calabrio metrics you can track in Filament:

Activity Records
Track agent productivity and time allocation with activity_type, start_timestamp, end_timestamp, duration_seconds, and agent_id. See how workforce activity patterns affect service delivery.
records:
activity_typestart_timestampend_timestampduration_secondsagent_id
Absence Data
Monitor workforce availability with absence_type, start_date, end_date, approval_status, and reason_code. Understand how absences impact staffing levels and service quality.
records:
absence_typestart_dateend_dateapproval_statusreason_code
Schedule Assignments
Analyze planned coverage with schedule_id, agent_id, shift_start, shift_end, and role_assignment. Compare scheduled versus actual staffing to identify gaps.
records:
schedule_idagent_idshift_startshift_endrole_assignment
Forecast Metrics
Review capacity planning with forecast_period, predicted_volume, required_agents, and confidence_level. Track forecast accuracy against actual demand.
records:
forecast_periodpredicted_volumerequired_agentsconfidence_level
Time Off Requests
Track leave patterns with request_id, request_type, requested_dates, approval_status, and submitted_date. Identify trends in time off that affect coverage planning.
records:
request_idrequest_typerequested_datesapproval_statussubmitted_date
User Roles and Permissions
Manage organizational structure with user_id, role_name, permission_level, team_assignment, and supervisor_id. Understand reporting hierarchies and access patterns.
records:
user_idrole_namepermission_levelteam_assignmentsupervisor_id
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Combine Calabrio with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Calabrio lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Calabrio data gets even more powerful when combined with other tools:

Calabrio
Freshdesk

Calabrio + Freshdesk

Connect Calabrio schedule adherence and staffing levels with Freshdesk ticket volumes and resolution times to see how workforce planning affects service delivery. Identify when understaffing drives longer wait times or which shifts maintain the best customer satisfaction scores.

Calabrio
Zendesk Support

Calabrio + Zendesk Support

Connect Calabrio activity records and absence data with Zendesk Support ticket metrics to analyze how agent availability impacts response times and customer satisfaction. See which schedule patterns correlate with better service level performance.

Calabrio
Salesforce

Calabrio + Salesforce

Connect Calabrio workforce activity with Salesforce case data and customer records to understand how staffing levels affect sales support quality and customer retention. Track whether forecast accuracy improvements lead to better service outcomes and revenue impact.

Benefits of Filament's Calabrio Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Calabrio account

Connect your Calabrio account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Calabrio data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Calabrio dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Calabrio integration FAQ

Everything you need to know about connecting Calabrio with Filament and getting the most out of your data.