Freshdesk
Filament

Ask questions about your Freshdesk data

Connect Freshdesk to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

Sign up freeBook a demo
Free 14-day trial
No credit card required
Setup in minutes

Freshdesk tracks tickets, response times, and agent performance, but understanding how support quality affects customer retention or which product issues drive the most tickets requires connecting to your CRM, product analytics, and revenue data. Filament links Freshdesk to your other tools and answers questions about support impact, customer health, and team efficiency in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Freshdesk KPIs with Filament Analytics

Connect your Freshdesk account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

View documentation

Key Freshdesk metrics you can track in Filament:

Tickets
Track support requests with status, priority, source, type, subject, description, created_at, updated_at, due_by, and custom ticket fields for business analytics on support volume and resolution patterns.
records:
idstatusprioritysourcetypesubjectcreated_atdue_bycustom_fields
Conversations
Analyze ticket replies and communication threads with body_text, incoming status, user_id, to_emails, from_email, and created_at to understand response patterns and communication quality.
records:
idticket_idbody_textincominguser_idcreated_at
Contacts
Track customer information with name, email, phone, mobile, company_id, address, time_zone, and custom contact fields to build a kpi dashboard for customer support metrics.
records:
idnameemailphonecompany_idcreated_atcustom_fields
Companies
Analyze organization data with name, domains, description, note, health_score, account_tier, renewal_date, and custom company fields for account-level support intelligence.
records:
idnamedomainshealth_scoreaccount_tiercustom_fields
Agents
Track support team performance with agent name, email, role, available status, occasional status, ticket_scope, and group_ids for workforce analytics and capacity planning.
records:
idemailroleavailableticket_scopegroup_ids
Groups
Monitor team structure with group name, description, escalate_to, unassigned_for, business_hours_id, and agent assignments to optimize support routing and workload distribution.
records:
idnamedescriptionescalate_tobusiness_hours_id
Time Entries
Measure support effort with time_spent, billable status, timer_running, agent_id, ticket_id, executed_at, and note to calculate true cost per ticket and agent productivity.
records:
idticket_idtime_spentbillableagent_idexecuted_at
Filament Pixel Logo

Combine Freshdesk with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Freshdesk lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Freshdesk data gets even more powerful when combined with other tools:

Freshdesk
Stripe

Freshdesk + Stripe

Connect Freshdesk ticket data with Stripe payment history to see which support issues correlate with churn or refunds, and identify high-value customers who need priority attention.

Freshdesk
Mixpanel

Freshdesk + Mixpanel

Connect Freshdesk support tickets with Mixpanel product usage to identify which features generate the most confusion and how support interactions affect user activation and retention.

Freshdesk
HubSpot

Freshdesk + HubSpot

Connect Freshdesk ticket history with HubSpot contact records to track how support interactions influence deal progression and identify accounts that need proactive outreach.

Benefits of Filament's Freshdesk Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Freshdesk account

Connect your Freshdesk account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Freshdesk data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Freshdesk dashboards in minutes

Get tailored insights instantly and share them with your team.

Filament Pixel Logo

Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Freshdesk integration FAQ

Everything you need to know about connecting Freshdesk with Filament and getting the most out of your data.