Intercom
Filament

Ask questions about your Intercom data

Connect Intercom to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Intercom tracks conversations and customer interactions, but understanding how support quality affects retention or which conversation topics correlate with product usage requires connecting to your analytics and revenue tools. Filament links Intercom to your CRM, product analytics, and payment platforms so you can explore support performance, customer health, and cross-team insights in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Intercom KPIs with Filament Analytics

Connect your Intercom account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

View documentation

Key Intercom metrics you can track in Filament:

Conversations
Track customer support interactions with conversation_id, state, open, read, priority, conversation_rating, and time_to_first_response for business analytics on support quality.
records:
conversation_idstateconversation_ratingtime_to_first_responseprioritycreated_at
Conversation Parts
Analyze individual messages and replies within conversations using part_type, body, author_id, assigned_to, and notified_to to understand response patterns and team workload.
records:
part_typebodyauthor_idassigned_tocreated_at
Contacts
Track customer and lead profiles with contact_id, email, name, signed_up_at, last_seen_at, session_count, and custom attributes for kpi metrics on engagement.
records:
contact_idemailsigned_up_atlast_seen_atsession_countcustom_attributes
Companies
Monitor company accounts with company_id, name, plan, monthly_spend, user_count, and custom attributes to build a kpi dashboard tracking account health and expansion opportunities.
records:
company_idnameplanmonthly_spenduser_countcustom_attributes
Tags
Organize conversations and contacts using tag names and applied_at timestamps to identify common issues, track topic trends, and measure resolution patterns across your business intelligence dashboard.
records:
tag_nameapplied_atapplied_by
Admins and Teams
Track team member activity with admin_id, name, email, team_id, and away_mode_enabled to analyze workload distribution and response time performance across support teams.
records:
admin_idnameemailteam_idaway_mode_enabled
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Combine Intercom with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Intercom lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Intercom data gets even more powerful when combined with other tools:

Intercom
Stripe

Intercom + Stripe

Connect Intercom conversation data with Stripe payment history to see how support interactions affect customer lifetime value and which issues correlate with churn or upgrades.

Intercom
Mixpanel

Intercom + Mixpanel

Connect Intercom support conversations with Mixpanel product events to identify which feature struggles drive support tickets and how quickly users adopt products after receiving help.

Intercom
HubSpot

Intercom + HubSpot

Connect Intercom conversation tags with HubSpot deal stages to track how support engagement influences sales cycles and which customer segments require the most assistance.

Benefits of Filament's Intercom Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Intercom account

Connect your Intercom account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Intercom data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Intercom dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Intercom integration FAQ

Everything you need to know about connecting Intercom with Filament and getting the most out of your data.