Zendesk Support
Filament

Ask questions about your Zendesk Support data

Connect Zendesk Support to Filament and turn complex dashboards, analytics, and business intelligence into a simple conversation. No spreadsheets. No setup. Just instant answers.

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Zendesk Support tracks ticket volume and response times, but understanding which support issues correlate with churn or how product problems affect customer satisfaction requires connecting to your CRM and product analytics. Filament links Zendesk Support to your other tools and answers questions about customer health, support efficiency, and issue trends in plain English.

Metrics dashboard
Finance dashboard
SEO dashboard

Track Zendesk Support KPIs with Filament Analytics

Connect your Zendesk Support account to Filament and instantly track your most important KPIs. All in plain English dashboards that update automatically.

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Key Zendesk Support metrics you can track in Filament:

Tickets
Track every support request with ticket status, priority, channel, assignee, custom fields, tags, and resolution times for business analytics on support volume and team performance.
records:
ticket_idstatusprioritychannelassignee_idcreated_atupdated_atcustom_fields
Ticket Comments
Analyze all customer conversations and internal notes with comment body, author, timestamp, and public/private status to understand response patterns and communication quality.
records:
comment_idticket_idauthor_idbodypubliccreated_at
Ticket Metrics
Measure support efficiency with first response time, full resolution time, agent wait time, requester wait time, and SLA breach data for kpi dashboard tracking.
records:
ticket_idfirst_response_time_minutesfull_resolution_time_minutesagent_wait_time_minutesreply_time_minutes
Users
Connect support activity to people with user role, organization, timezone, locale, tags, and custom fields to segment analysis by customer type or agent team.
records:
user_idnameemailroleorganization_idtagscreated_at
Organizations
Group tickets by customer company with organization name, domains, tags, notes, and custom fields to analyze support patterns across accounts or segments.
records:
organization_idnamedomainstagsnotescreated_at
Ticket Tags
Categorize and filter support requests with all ticket tags to identify common issues, track product feedback themes, and measure topic volume over time.
records:
ticket_idtagcreated_at
Ticket Fields
Access custom field definitions and values with field type, options, and history to analyze support data unique to your business like product version or issue category.
records:
field_idticket_idfield_typevalueupdated_at
Groups
Organize agents into teams with group name and member assignments to compare performance across support teams or regions in your kpi metrics.
records:
group_idnamecreated_atupdated_at
Satisfaction Ratings
Track customer satisfaction scores with rating value, comment, ticket reference, and timestamp to measure support quality and identify improvement opportunities.
records:
rating_idticket_idscorecommentcreated_at
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Combine Zendesk Support with other data sources

Your business runs on more than one app, and your analytics should too. With Filament, Zendesk Support lives side-by-side with sales, finance, and customer tools. Bring it all together in one intelligent workspace and finally see the full picture.

attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support
attio
hubspot
intercom
raisely
salesforce-connector
stripe
xero
facebook-ads
google-ads
ga4
gsc
campaign-monitor
customerio
instagram-business
linkedin-ad-analytics
mailchimp
snapchat-ads
tiktok-ads
twitter-ads
airtable
google_sheets
mysql
postgres
quickbooks
shopify
woocommerce
amplitude
asana
eventbrite
freshdesk
github
jira
klaviyo
mixpanel
notion
segment
slack
trello
zendesk-support

Your Zendesk Support data gets even more powerful when combined with other tools:

Zendesk Support
Salesforce

Zendesk Support + Salesforce

Connect Zendesk Support tickets with Salesforce accounts and opportunities to see which customers need the most support, how support volume affects deal progression, and whether high-touch accounts receive faster response times.

Zendesk Support
Stripe

Zendesk Support + Stripe

Connect Zendesk Support satisfaction ratings with Stripe subscription data to identify whether support quality affects retention, which support issues lead to cancellations, and how response times correlate with customer lifetime value.

Zendesk Support
Mixpanel

Zendesk Support + Mixpanel

Connect Zendesk Support ticket tags with Mixpanel product events to see which features generate the most support requests, how product usage patterns relate to ticket volume, and whether certain user behaviors predict support needs.

Benefits of Filament's Zendesk Support Integration

Ask in plain English

Start with a question like 'How did MRR trend last year?' and you'll get an instant dashboard from across your apps. No configuration, no code.

chatMRR

No setup

Filament is like Looker Studio or PowerBI, but it will set itself up. It understands your data, and automatically connects the dots.

easy setup

Gets smarter over time

Filament remembers your context and preferences, so you spend less time explaining and answers that align with your goals.

memories

How it works

Step 1: Connect your Zendesk Support account

Connect your Zendesk Support account to Filament and get instant access to your data. No technical setup required.

Step 2: Ask questions about your Zendesk Support data

Start asking questions like "Which campaigns drive the most qualified leads?"

Step 3: Build Zendesk Support dashboards in minutes

Get tailored insights instantly and share them with your team.

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Better business decisions with AI Analytics

How to get more from your data

Most teams only scratch the surface of what's possible with their data. Reports get buried in dashboards, exports pile up in spreadsheets, and critical insights never reach decision-makers. Filament changes that.

With Filament, your data is analyzed by an AI data analyst that understands plain English. Instead of struggling with complex BI tools or waiting for reports, you can instantly ask questions about revenue, marketing performance, customer engagement, or retention, and get clear answers in seconds.

Because Filament connects data across marketing, product, CRM, and finance systems, it helps you answer the bigger questions that traditional dashboards can't:

  • Which campaigns and channels actually drive revenue growth?
  • How does user engagement translate into pipeline or sales performance?
  • Where are we losing efficiency between acquisition, retention, and finance?

By combining AI-powered reporting, conversational dashboards, and cross-platform integration, Filament helps you move beyond surface-level metrics and uncover the insights that drive smarter, faster business decisions.

Enterprise-grade security

Complete data isolation, data encryption at rest and in-transit, and secure, accredited cloud providers keep your organisation's data protected. We never use your data for AI training or share it with third parties.

Learn more about security

Zendesk Support integration FAQ

Everything you need to know about connecting Zendesk Support with Filament and getting the most out of your data.